The ideal candidate will possess the following skills, experiences and/or abilities: Be an excellent communicator with first class customer handling skills Experience of working within a fast paced customer service environment Have a confident and pleasant telephone manner Possess strong decision making and prioritisation skills Be committed and self driven Be a team player, with a flexible approach to their workload Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous Able to work under pressure and achieve deadlines and targets. Have exceptional organisational skills We offer: With daily customer contact for breakdown management and control of a team of field based service engineers, the service controller plays an important part in Linde providing a first class level of on-site service and will have a pivotal role in the continual improvement of our customer service delivery Tasks and Qualifications: Successful applicants will be familiar with customer call handling and logging, organising and planning engineer despatch supported by effective and clear communication. The successful applicant will be expected to establish and maintain excellent customer contact and call handling standards, and support and communicate with their engineering team, thus ensuring customers, both internal and external, receive an outstanding level of service. KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.