Capita is seeking an experienced Service Analyst to support the development of end-to-end service design for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric services across HR, Finance and Payroll. Reporting to the Capita Service Architect, you will support the development of Capita’s service design, ensuring alignment with client requirements and Capita’s solution capabilities. You’ll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and assist in the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client. Ready to help shape the future of service delivery in a major transformation programme? Apply now! Job title: Service Analyst Job Description: What you’ll be doing Support the creation of Capita’s Service Blueprint and High-Level Operating Model Assist functional teams in developing detailed service designs across HR, Finance and Payroll Collaborate with the End-User Forum to present and iterate service designs Ensure integration with external service elements and Capita’s technical solutions Contribute to the development of SOPs and support testing and training preparation Support quality assurance of service design and alignment with internal and external standards Assist in resolving service design issues and operational challenges during early service life Provide input to service transition planning and dress rehearsals Help resolve live service-related issues during initial operational rollout What we’re looking for Essential Skills & Experience Experience in shared service design and implementation across multiple functions Familiarity with ERP platforms and service transition planning Ability to work collaboratively across dispersed teams Familiarity with UX design and accessibility standards Understanding of Government Digital Service (GDS) methodology and service lifecycle Desirable Skills & Experience Experience with Oracle Fusion ERP implementations Background in phased service transfers and interim service states Awareness of digital accessibility, inclusion, and ethics in public services Experience supporting post-transition hypercare and operational readiness About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences What’s in it for you? Salary of up to £43,500 plus benefits Home-based position 23 days’ holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Location: Home-Based - GBR , United Kingdom Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.