Company Description Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have. If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to adjustments@depop.com. For any other non-disability related questions, please reach out to our Talent Partners. The Job We are looking for a Senior Specialist - Content Moderation to strengthen Depop’s content moderation operations. You will play a key role in optimising our moderation tooling, improving workflows, and driving initiatives that reduce user pain points while enabling scalable, effective risk detection. Partnering closely with Product, Engineering, Data Science, and CX, Support, Sellers, PR and Comms, you will ensure Depop’s moderation ecosystem evolves in line with community needs and company priorities. This role requires a test-learn-adapt mindset, with the ability to pivot between BAU needs and experimentation as priorities shift. We need you to bring a team-focused approach, working collaboratively within our Trust & Safety team and across other functions. You will ensure we are always solving for the right problems by keeping the user perspective at the centre of decisions, using data analysis and user sentiment to identify, validate, and address key pain points. Responsibilities Lead improvements to Depop’s content moderation tooling (primarily Cinder) by designing, testing, and iterating workflows that support accurate, efficient, and scalable moderation. Use user sentiment data and feedback to identify friction points, inform improvements, and enhance the overall user experience. Apply a test–learn–adapt approach to moderation initiatives, ensuring changes are data-driven and iterated based on impact. Partner cross-functionally with Product, Engineering, Data Science, and CX to scope, prioritise, and implement solutions that improve detection and handling across different risk areas. Conduct hands-on & real-time data analysis by self-serving data from Looker and other internal tools to inform decisions and measure outcomes, as well as proactively identify future risks and trends and proactively recommend safeguards around them. Provide SME for labelling as well as support and refine labelling processes to ensure accurate, consistent, and scalable enforcement across multiple risk areas. Document and communicate feature requests, requirements, and workflow improvements to stakeholders clearly and effectively. Qualifications Requirements Proven experience in Trust & Safety, moderation, or platform integrity roles. Familiar with a test, learn, adapt approach in an product-led environment Strong knowledge of moderation tooling and processes, including designing workflows and optimising for agent efficiency Demonstrated experience in cross-functional collaboration, ideally with Product, Engineering, and/or Data Science Analytical skills with the ability to self-serve and interpret data from Looker or similar tools to uncover user pain points and then take action to solve for them Excellent communication skills (both verbal and written), with a proactive approach to sharing updates, flagging issues, and reporting on progress Strong team player who fosters collaboration and transparency across workstreams Demonstrated ability to follow through on responsibilities, ensuring issues are analysed, escalated where necessary, and resolved to completion Comfortable in fast-paced, ambiguous environments with a mindset of continuous improvement Additional Information Health + Mental Wellbeing PMI and cash plan healthcare access with Bupa Subsidised counselling and coaching with Self Space Cycle to Work scheme with options from Evans or the Green Commute Initiative Employee Assistance Programme (EAP) for 24/7 confidential support Mental Health First Aiders across the business for support and signposting Work/Life Balance: 25 days annual leave with option to carry over up to 5 days 1 company-wide day off per quarter Impact hours: Up to 2 days additional paid leave per year for volunteering Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love. Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant All offices are dog-friendly Ability to work abroad for 4 weeks per year in UK tax treaty countries Family Life: 18 weeks of paid parental leave for full-time regular employees IVF leave, shared parental leave, and paid emergency parent/carer leave Learn + Grow: Budgets for conferences, learning subscriptions, and more Mentorship and programmes to upskill employees Your Future: Life Insurance (financial compensation of 3x your salary) Pension matching up to 6% of qualifying earnings Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards! Depop is the community-powered fashion marketplace to buy and sell circular fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments. The company was founded in 2011 and is headquartered in London with offices in Manchester and New York. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. Want to learn more about life at Depop? We share life at Depop updates on our LinkedIn page, and you can also keep an eye on all our job opportunities on our careers page.