ABOUT ALAYACARE At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role Reporting to the Senior Director of Consulting, the Senior Professional Services Consultant, has a critical, customer-facing, and internal leadership role, enabling the growth of a best-in-class professional services organization. This role is tasked with the successful design and delivery of solutions to large, enterprise, and franchise customers, as well as managing their customer-experience along the way. You are considered the subject matter expert in the AlayaCare platform and delivery model. You blend this expertise with deep knowledge on segment-specific customer workflows and industry best practices. You will work on multiple implementations and consulting projects with 1 project manager and your team of delivery consultants. Whether it is large scale implementations, business reviews, integrations, reporting, or other consulting engagements, you are responsible for designing and pitching best-in-class solutions and driving customer behavior towards these solutions. You are the MRP for pre-launch customer adoption, NPS metrics and retention (churn mitigation). You are also a member of the Voice of the Customer team, helping to define customer experience, trends, sentiment, and types, in an effort to advocate for best-in-class solutions/processes for our customers. Critical to the success of this role is deeply understanding the customer journey and managing customer satisfaction through expert advice and quality delivery. You look to the project manager for guidance to ensure your projects are delivered on time and budget. What You’ll Do * Lead end‑to‑end solution design: identify, document, and manage business solutions that span configuration, customization, integrations, reporting, testing, and user training * Facilitate workshops and collaboration sessions with customers and internal teams to drive alignment and decisions * Understand and leverage dependencies across the AlayaCare platform to architect scalable, segment‑specific workflows * Develop and deliver data‑driven consulting recommendations grounded in industry and segment best practices * Act as a post‑sales solutions expert to identify value‑add services, articulate ROI, and help close professional services opportunities * Coordinate closely with project managers to maintain scope, schedule, and budget; adapt plans to keep teams on track * Contribute to customer research and Voice of the Customer initiatives to inform product and process improvements * Lead and mentor a team of consultants and specialists; track progress against adoption, NPS, and retention goals * Build strong stakeholder relationships and provide clear, proactive status updates and change communications * Follow internal processes and procedures and perform other related duties as assigned * Travel as required for customer engagements What You Bring to the Team * 5+ years of customer‑facing experience in a software company and 3+ years of general or home care consulting experience * Bachelor’s degree or equivalent experience * Deep expertise in the AlayaCare solution and/or relevant functional domains, including integrations, data, and ERP implementation principles * Proven leadership that drives services revenue growth, customer satisfaction, and repeatable, value‑focused solutions * Exceptional facilitation, communication, and presentation skills; strong stakeholder management * Strong cross‑functional collaboration skills with meticulous organization and attention to detail in a matrixed environment * Ability to manage multiple concurrent projects, balancing competing priorities with a proactive, results‑oriented mindset * Proficiency with tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk WHY JOIN ALAYACARE? Work With Purpose At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human. Grow in a High-Trust Culture We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. Balance That Works for You We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. Benefits That Matter * Equity in a well-funded, scaling company. * Comprehensive health benefits, telemedicine, and lifestyle spending accounts. * Parental leave top-up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams. Location and Work Model At AlayaCare, our hybrid model includes set in-office collaboration days (2x per week), and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork. READY TO JOIN US? Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com [talentacquisitionteam@alayacare.com].