Senior Product Manager, Client Connectivity

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join this team in the role of Senior Product Manager, Client Onboarding, who will be accountable for driving the digital client experience for GPS Client Connectivity. The role holder will contribute to the management the enhancement roadmap, requirements and prioritisation and delivery of the high-performance client onboarding agenda, across Corporate and Institutional Banking, for Global Payments Solution Client Connectivity. The role will report to the Head of Client Onboarding, Client Connectivity within Global Payments Solutions (GPS). Responsibilities and duties of the role include: Lead the enhancement roadmap and delivery of client onboarding experience for product and channel enablement, including supporting the readiness for Client Connectivity teams and Product Operations and supporting technology within GPS Client Connectivity Support the business change and readiness for work streams within client onboarding, defining the global client journeys and business requirements in collaboration with product, sales, service and client connectivity teams in consideration of client needs, operational procedures and local regulation. Channel enablement will be a key focus on this role. Management and preparation of work stream/project reporting and management updates. Confirm project status and finance position with IT and Operations project and programme managers and ensure escalation of risks and issues. Coordinate work stream governance meetings. Develop and execute commercialisation plans for new or enhanced client onboarding and enablement journeys in partnership with frontline and operations teams with objective to increase usage/uptake of digital journeys and self-service tools. Tracking of benefits against defined KPIs. Support adoption to change framework for technology or business process enhancements, oversight and tracking of project teams to ensure compliance. Work in close partnership with technology and operations to ensure interlock with business and technology plans and business-as-usual procedures are tested and in place prior to business product launch. Support execution of the Target Operating Model ensuring a globally consistent approach that optimises processes to reduce time to revenue and increase client satisfaction. Successful execution in this role requires extensive engagement and partnership with onboarding, sales, service technology, digital, risk and operations teams across the globe. Organisation and capability to balance shifting priorities over multiple work-strands and working under tight time pressure is also important. To be successful in this role you should meet the following requirements: Good knowledge / experience in the area of Payments, Transaction banking and Client Onboarding experience Good product management knowledge / experience including product delivery Experience of an Agile/Scaled agile delivery environment and understanding the roles of the agile delivery team Evidence of supporting change/transformation projects Self-motivated, enthusiastic, delivery-focused and strong team player Strong communication, analytical, decision making and presentation skills Ability to work in a fast-paced environment and be resilient and pragmatic Strong organisational skills, able to work under pressure of challenging deadlines Excellent written and spoken communication skills; attention to detail with the ability to analyse data and communicate information in a meaningful way This is a hybrid role based in London. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500