Senior Product Manager Are you passionate about customer experience? Would you like to develop your product skills by driving continuous improvement for a strategic product line? Location: London About our Team Our Submissions product team is at the forefront of transforming the research publication landscape. Supporting researchers with the submission of millions of manuscripts annually, we enable peer review and editorial workflows for the largest, global scientific publisher. Our goal is to help researchers get their research published whilst safeguarding the integrity of knowledge. We are a passionate, data-driven team committed to delivering solutions that safeguard the integrity of knowledge and empower researchers worldwide. Collaboration, curiosity and customer obsession are at our core. About the role As Senior Product Manager I in our Open Access team, you will drive constant improvement of the customer experience whilst delivering increased business effectiveness for our strategic and fast-growing Open Access business model. Our ambition is to be the market leader in terms of researcher and agreement partner open access workflows: you will have scope to innovate new and better experiences for both our individual researcher and institutional customers. The ideal candidate brings strong digital commerce experience, a passion for the customer journey and the confidence to advocate for data-backed decisions with stakeholders. You must be able to work independently and adapt to evolving priorities. You should be comfortable with complexity. Your hypothesis-driven approach—testing, learning, iterating—will be key to managing risks and driving continuous innovation. Collaboration is essential, as you’ll work closely with UX, engineering, data teams and a network of business stakeholders to deliver impactful results that enhance our customer experience and fuel business growth. Responsibilities: Lead the discovery and delivery of improvements to our Open Access workflows, both online and offline, for our individual researcher (B2C) and institutional (B2B) customers. Review product data, customer feedback, the competitive landscape and work with internal and external stakeholders to identify product opportunities Formulate problem statements and define hypotheses that you test through experimentation and iteration Build a prioritised and innovative discovery/delivery roadmap that works towards outcomes aligned to business value Drive the product lifecycle, from planning to release Requirements: Excellent communication skills with demonstrated ability to communicate with other product managers, analysts, user experience experts, engineers, business stakeholders and customers alike Have delivered complex products and/or services in a B2B and B2C ecommerce environment Highly developed customer empathy, balanced with business and commercial focus Deep experience of the end-to-end product management lifecycle, from understanding user needs to conceptualization to execution to post-release management. Self-starter: ability to work independently, adapting your approach as required Ownership of development and career Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers