Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement. Responsibilities: Supporting Credit Fulfillment Operations, Operations Consultant Role for the Business Enablement Team, providing wholesale fulfillment and operations support for Global Wealth Investment Management, Small Business, Business Banking, Global Commercial Bank, Global Corporate and Investment Banking, and Global Markets lines of business. This role enable successful candidate to learn about services the CFO team supports. The team is responsible for delivering senior leadership materials, metric reporting, incident management, and project management. Additional Responsibilities also include: Analyzes, designs multiple programs including developing and deploying deliverables and communications to a variety of audience levels Build training material via aggregating multiple sources of information to build and maintenance Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise Manages projects and direct activities of a team related to special initiatives Must be an expert of Credit Fulfillment Operations, by providing work direction, guidance, and training to employees and business partners on new complex initiatives Builds relationships with business partners across various Lines of Business Manages and defines responsibilities and accountabilities for key program and projects Required Qualifications: 5 years experience in Learning and Development Previous credit operations process experience Experience with content design and development Ability to effectively work under pressure, continue to evaluate priorities in a changing environment, and successfully manage multiple projects with compressed timelines Strong proficiency in Word and PowerPoint Strong learning agility Excellent interpersonal, relationship, and written/verbal communication skills, with a strong ability to collaborate, partner, and influence Ability to work with senior leaders and cross functional teams Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed Ability to turn complex ideas into well-structured materials and presentations Detail oriented with strong organizational and planning capabilities Ability to work independently and as a strong team player Desired Qualifications: Working knowledge of the Credit Fulfillment Operations: operating model including product knowledge, workflow, systems, principles and operational excellence Ability to convey new ideas and proposals Minimum of 1 year of project management experience Self-motivated Strong presentation skills Skills: Learning Design and Development Prioritization Process Design Program Management Written Communications Relationship Building Business Process Analysis Policies, Procedures, and Guidelines Management Process Management Process Simplification Attention to Detail Career Path Design Continuous Improvement Process Mapping Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536) Pay and benefits information Pay range $60,000.00 - $105,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice