JOB SUMMARY As a Senior Field Nurse Case Manager, you will act as a central resource to the respective regional team. Assist the APM in assessing, creating and/or organizing regionally specific resources. Act as a representative of the regional team to offer insight and field intel to the leadership team to better program processes and operations. DUTIES AND RESPONSIBILITIES Complete and perform all listed duties of the Nurse Case Manager role including maintaining a caseload Act as a representative of the NCM team to assist the APMs and the National Trainer in creating WI and proactively identify how to improve processes and operations Work closely with the APM and National Trainer to assess and develop regionally specific team trainings Act as a central resource liaison for the regional team Participate in the training and onboarding of new hires as a designated field trainer Attend leadership or client meetings as directed by APM Participate in ongoing internal and/or external continuing education activities Identify, report and document Adverse Events as per Pharmacovigilance requirements Participate in ongoing internal and/or external continuing education activities Adhere to Bayshore Policies and Procedures Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as key performance indicators for the program. Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel Complete other tasks as requested. QUALIFICATIONS & EXPERIENCE Registered Nurse or Registered Practical Nurse (RN/RPN) License Current registration/licensing with the provincial regulating body of residence Minimum two (2) years of Patient Support Program Experience Bilingual French/English considered an asset Familiarity with PIPEDA and how it applies in a confidential patient environment. Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset. Experience in identifying and reporting adverse events to health Canada and Medical Information Strong strategic thinking and problem-solving skills Ability to multi-task, prioritize and manage time effectively Strong problem-solving skills and the ability to think under pressure Excellent computer skills; Microsoft Suite of products (minimum intermediate level Excel, Word, Power Point WORK REQUIREMENTS Ability to travel as required – own vehicle required Reliable home internet required Dedicated workspace free from distractions