Senior Customer Service Advisor - Sales Do you have a passion for working with people? Are you based in the Congleton area? Jewson a leading building materials distributor in Northern Europe, is looking for a Senior Customer Service Advisor - Sales who's as passionate about great service and Sales as we are. The Senior Customer Service Advisor - Sales will partner the trade by understanding and responding to our customer’s individual needs, delivering fast, focused and fantastic customer service that exceeds expectations. You will be responsible for building lasting relationships by providing the right solutions and maximising sales and profitability What you’ll be doing: Understand our approach to pricing and seek out ways to maximise margin in a credible way Support business initiatives to increase sales, margin & service as required Acknowledge every customer, ascertain their needs and wow them with quick and efficient service Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs Provide advice on products and solutions with particular attention to cross-selling packages and services Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions Working hours are 07.00 to 16.30 Monday to Friday and every other Saturday morning 08:00 – 12:00 What you’ll need to have: Strong Sales and Customer Service skills and experience Resilience Pride in the working environment and diligence in maintaining first class standards to wow our customers Industry experience is desirable but not essential What’s in it for you: Discretionary bonus A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more. Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support Generous employee discounts Access to discounts with hundreds of your favourite high street and online retailers Retirement savings plan Life assurance Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child Why STARK? At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today! What's next… If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber. With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials. However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry. Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future. If you’d like to build that future with us, check out our careers page or get in touch. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers. We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day. We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day. We are proud that we offer all our colleagues a great place to work.