Job Description What is the opportunity? As the the Senior Client Service Manager of Trade Finance you will provide ongoing customer support for Trade Finance, Transaction Banking solutions. In this role, you will work across various customer segments including Global Banking and Markets, Commercial Banking and Private Banking to deliver consistent, high-quality support to ensure an excellent client experience. What will you do? Primary point of contact for our clients for ongoing day-to-day product, transactional and operational support Deliver a differentiated client experience through efficient, effective and transparent operations processes and activities Proactively identify problems and take ownership to resolve and/or escalate with a sense of urgency, communicating to appropriate management and team members to mitigate client, operational and fraud risk Liaise with internal teams and/or product partners to ensure the highest standard of service is delivered to clients and relationships teams Maintain an awareness of the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change Follow all internal controls and relevant compliance requirements and closely monitor associated risks Regularly review processes and procedures to make recommendations to streamline workflow and share best practices across the function What do you need to succeed? Must-have: 3-5 years of experience in trade finance/operations Good understanding of operational risk related to the underlying trade transactions and trade finance Demonstrated client service experience Strong interpersonal, influencing and communication skills Proficient Microsoft Office skills including advanced Excel skills for analysis/reporting Self-motivated and solutions-oriented, with ability to work independently and within team Strong attention to detail Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Nice to have: Experience supporting commercial and corporate clients Bachelors degree in business or related area What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Active Learning, Adaptability, Communication, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management Additional Job Details Address: 2001 AV MCGILL COLLEGE, BUR 300:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-09-16 Application Deadline: 2025-10-01 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.