Seasonal Student Enrollment Coordinator,High School Study Abroad

Who we are: 

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:  

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place.

Who you are: 

What you’ll do: 

• Lead sheet transcription: transcribe paper lead sheets into our Custom Relationship Management (CRM) system, Salesforce.
• Conduct a high volume of outreach to leads via phone call, text, and email, inspiring leads to convert to open applications.
• Follow a structured sales outreach process to proactively engage with interested leads and applicants via phone, text, and email outreach.
• Ability to work through a high daily call volume, 30-60 calls per day.
• Application Audits: Track student readiness for program departures, auditing student health forms, passports, and other pre-departure materials with a high level of accuracy and attention to detail.
• Health Calls & Health Audits: Ensure students’ health information is complete and up to date.
• Convey the value and tangible outcomes of study abroad to all potential leads, including U.S. high school students, high school graduates, and their legal guardians.
• Motivate and coach participants and families through the scholarship and application process. Work with families to overcome barriers associated with studying abroad in high school.
• Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness.
• Assist with virtual webinars for students and parents, supporting presentations to large groups.
• Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments.
• Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce (CRM system).
• Other duties as assigned.

What you’ll bring:

• Bachelor's degree or international equivalent.
• A minimum of 2 years of customer service or sales experience.
• The ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences.
• Strong organization skills and attention to detail.
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