Screener Navigator

Screener Navigator

Buffalo, NY

$21-$23 per hour

Buffalo City Mission is seeking a Referral and Navigation specialist. This position is full-time, working at our men’s shelter.  

Serve with Purpose:

Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability. Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

Why Buffalo City Mission:

We are proud to offer competitive pay and a comprehensive benefits package that includes medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options. Beyond compensation and benefits, we cultivate a workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope.

Responsibilities: 

Client Screening & Navigation

• Provide empathetic and culturally competent screening for social determinants of health to community members (via phone, virtual, and in-person).
• Process daily screening and referral intakes, including client communication, documentation, and insurance/eligibility verification.
• Receive, prioritize, monitor, and triage all referrals to connect clients with the appropriate community partner that best meets their needs.

Case Management & Documentation

• Manage incoming referrals to ensure successful and timely connections are made.
• Document all client progress and actions taken within our IT platform, ensuring compliance with all policies.
• Maintain effective communication with clients and referring organizations to confirm resolution or redirect referrals as needed.

Partner & Team Collaboration

• Provide excellent customer service and technical support to community partners.
• Handle client and partner concerns with empathy, patience, and professionalism.
• Provide support for assigned internal workgroups.

Crisis Intervention

• Respond to and de-escalate crisis situations in a calm and professional manner.
• Provide direct support to residents experiencing emotional distress or other crises.
• Contact emergency services (police, medical, mental health) as needed.

Qualifications:        

Education and Experience:

• High School diploma or GED required. 
• Minimum of two (2) years of successful experience in community engagement, healthcare, public health, non-profit, or similar operations.
• Proficient computer skills and willingness to learn new software.

Other Qualifications: 

• Bilingual or multilingual fluency is required.
• Must have a reliable mode of transportation for local travel (up to 20%) to partner sites and community events. If using a personal vehicle, proof of auto insurance is required.
• Experience in care coordination, care management, or community-based client services preferred.
• Experience with HIPAA regulations and health insurance billing preferred
• In the  midst of a mature walk with Jesus Christ and able to articulate belief.

Job postings are not intended to be an exhaustive list of duties. The employee may be asked to perform job-related tasks other than those specifically stated in this description. 

We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.