The Robotic System Engineer will work to ensure the installation & commissioning for automation solutions (AGV & AMR). Planning, installation, commissioning and customer handover/sign off for automation solutions with driverless transport systems. Provide technical support to the aftersales department, undertake change requests and on-site error analysis. We offer: • Be involved in the design, development and implementation of hardware and software systems. • Identify and resolve complex problems, applying your problem-solving skills to deal with various technical issues. • Create and review project and component specification documentation. • Design the system layout, including the warehouse plan with driving paths and pick/drop locations, using AutoCAD. • Adjustment of the AGV routes and parameters • Testing and validating the overall solution and certifying conformity • Strong involvement in Risk assessment & Impact assessment with PM before final submission to customer • Collaborate with customers on full system design, approval, and acceptance. • Perform system emulation analysis and review the results. • Be part of the on-site team during system startup and implementation of the Go-Live phase. • Develop strong customer relationships. • Facilitating controlled AGV demonstrations at KION ITS UK&I locations or on customer sites • Undertaking proof of concept (PoC) configuration automation solutions with AGVs within a customer’s operation • Performing training for end customers • Supporting the service organisation as a technical specialist consultant – on site, via telecoms/digital platform & via remote diagnosis • Coordination of possible root cause(s) of failure with our automation partners and achieving fastest possible issue resolution for our customers • Follow up KPI onsite (errors, availability, pallet/h performance, etc.) with recommendation of action plan. • Pre and post sale application and system support • In your role you a full certification is required. It is mandatory that you pass all the trainings and internal certifications when required by your line manager. Tasks and Qualifications: Interfaces: Internal: • Robotic Engineering • Technical Product Support • ITS EMEA RAE team members & management • Director(s) (Aftersales and Intralogistics) • Regional Senior Management • Intralogistics Solutions Management and Colleagues • Project stakeholders External: • Customers • Technical Experts – 3rd parties/suppliers Required functional competencies / experience / qualifications: • Engineering qualification, Bachelor’s degree or similar or experience in the automation industry • Proficiency in computer skills, including AutoCAD and Microsoft Office • Experience in material handling automation equipment is advantageous, preferably with AGVs and pallet conveyors. • Experience with WMS, WCS, or Control Level Software is advantageous. • Demonstrates and applies a broad knowledge in the field of specialization through successful completion of moderately complex assignments. • Ability to apply complex knowledge of fundamental concepts, practices, and procedures in the particular area of specialization. • Desire to travel extensively across the UK&I (primarily), plus Europe (up to 80% peak travel time) • Experience in commissioning of complex plants/systems would be an advantage. • Ability to represent the company in front of the customer. • Excellent communication skills, both written and verbal • Fluent spoken & written English language skills essential. • Ability to work well in an environment of international teams. • Strong organizational skills • Self-starter who will take initiative to identify issues and pursue resolutions. • Strong problem-solving skills • Self-motivation • Good listening skill • Attention to detail. • Full driving license KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.