Retail Service Manager – Leeds Join the Journey. Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Leeds throughout 2026. What you’ll be doing As a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers. From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style. What’s in it for you? Starting salary: £26,888, rising to £34,061 after successful training (based on a 38-hour week) Permanent, full-time position with great career prospects Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role). Opportunities to grow within a national transport brand. What We are Looking For We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like: Excellent people skills – confident, approachable, and great at connecting with customers. Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times. Strong work ethic – reliable, consistent, and committed to high standards. Team player – work seamlessly with onboard crew and local colleagues. Flexible – able to work early mornings, evenings, weekends, and bank holidays. Well-presented – professional appearance that reflects our brand. Personality – we want authentic, energetic individuals, not robots! Location Requirement You must live within 1 hour’s commute of Leeds and be able to travel at unsocial hours reliably. Why Join CrossCountry? At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success. In return our benefits include: Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days. Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year. Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central) 75% off travel on other UK rail companies Discounted European rail travel after one year. Application Deadline: 31st December 2025. Please note, successful applicants will be required to attend a medical and have a DBS check. Join us and be part of something bigger – making journeys better, one customer at a time. Did you know you can set up alerts for new job opportunities? Simply navigate to 'My Job Alerts' in the Jobs Hub to get started. Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania. If the right opportunity hasn’t appeared yet, express your interest in future positions by selecting Get Started below. Alternatively, you can register for an account by choosing ‘Sign In’ at the top of the page, which will allow you to receive email notifications for new job listings that align with your interests.