Retail Associate

Weekend availability, especially Sundays required.

ESSENTIAL CONTRIBUTIONS:

    • Gives 110% effort towards Customer Service at all times. Drives sales through engagement of customers, suggestive selling and sharing product knowledge. 

    • Directs customers by escorting to racks and counters

    • Greet and receives customers in a welcoming manner

    • Documents sales by creating or updating customer profile records

    • Assists with inventory, including receiving and stocking merchandise

    • Alerts management of potential security issues i.e. theft

    • Contribute to general store upkeep by adjusting displays, straightening merchandise, and maintaining sales floor cleanliness. 

    • Maintain knowledge of all hockey and figure skating products which includes equipment sizing and basic skate repairs; continue learning as inventory grows or changes seasonally.

    • Understand and use proper industry terms in regards to skate sharpening: boot stretch, punch, riveting; handle skate sharpener machine according to training instruction, policy, and utmost care.

    • Manage financial transactions (cash, check, credit/gift card) through the POS by handling sales, refunds, returns and exchanges.

    • Successfully assist in opening and/or closing store as designated by Store Manager/Coordinator and complete checklists.

    • Available to work a variety of hours, which may include mornings, evenings, and weekends 

    • A desire to help where needed and work as part of a team. 

    • Flexibility to work a variety of shifts. 

    • Ability to work positively in a fast-paced environment. 

    • Active enrollment in High School or equivalent program (GED), High School Diploma, or a General Education Degree (GED) is required.

    • Experience in direct customer service, working with the general public, or in a retail environment desired. Exposure to Ice Hockey and Figure Skating and knowledge of the industry is a plus.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.