Resident Relations Coordinator - Barking, IG11

Join our team as a Resident Services Coordinator in Barking.  We’re looking for a friendly, proactive Resident Services Coordinator to be the first point of contact for our residents. You’ll help create a welcoming community environment, assist with day-to-day needs, and ensure the smooth running of a prestigious residential development. This is a fantastic opportunity to deliver exceptional customer service while maintaining high standards across the building. * Location: Barking, IG11 * Annual Salary: £27,000 * Hours/Working Pattern: 5 Days per week, 10am-6pm  What You’ll Do * Greet residents and visitors warmly, ensuring they feel welcome. * Support residents with queries, maintenance issues, and emergencies. * Assist with move-ins and move-outs, parcel handling, and key management. * Promote community engagement and encourage use of communal spaces. * Carry out building checks, report faults, and support health & safety compliance. * Keep records updated and maintain accurate data in our systems. * Work closely with the wider team to deliver a 5-star service. What You’ll Bring * Previous experience in customer service, ideally in residential, hospitality, or commercial settings. * Strong communication and social skills with a positive, “can-do” attitude. * Ability to follow routines, complete documentation, and manage tasks efficiently. * Knowledge of health & safety and contractor management is desirable. PERKS OF JOINING US:  * 20 Days + Bank Holidays + Birthday * Cycle to Work Scheme * MediCash * SmartHealth – Online health services for you and your immediate family. * Eye Care Vouchers to support your well-being. * Perkbox Rewards to enjoy exclusive offers. * Company Social Events * Pension Plan