It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. RESEARCH SPECIALIST -Systems & Methods, INC SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Research Specialist is responsible for the daily functions pertaining to researching unidentified payments. This position works toward the resolution of problem transactions that result from the processing of payments or the generation of disbursements. Coordinates with Child support Field Units, county officials, other states, employers, and other various entities to distribute child support funds to the appropriate recipients, research, track, and report child support payments that become unclaimed property when research is unable to locate payees within state deadlines, and recoup monies owed as a result of Non-sufficient Funds (NSF) for child support payments. In addition, responsible for other duties as assigned. Required Skills: Modern office practices, procedures, and equipment Ability to pay attention to detail Accurately key data Work independently with little direction and work as a team member Meet stringent scheduled and timelines Work successfully in a fast-paced environment Work varied scheduled and overtime hours, as necessary Knowledge of policies and procedures involved in SDU payment processing Thorough working knowledge of the SMI system Required Experience: Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products. High school diploma or equivalent and at least one-year prior experience in data entry or other related field OR an equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the duties assigned. Must be proficient in data entry skills including keyboard, mouse, and 10-key pad. We are an Equal Opportunity Employer. We are a Drug-Free Workplace. SMI offers a comprehensive insurance package, a 401(K) plan, HSA/Flexible Spending Account, paid holidays/paid time off, and profit-sharing. YOU MUST LIVE NEAR HERMITAGE; training is in office- no exceptions. To learn more about the SMI Culture, please visit our website: https://www.smi-inc.com/family/culture We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.