Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a customer focused and adaptable professional to join our team as a Customer Care Representative. In this role, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident/safety services with a focus on providing outstanding customer service. What You’ll Do Provide service to customers via telephone and/or electronically Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives Handle calls in an efficient manner, minimizing driver/client time to resolve issues Strive for first call resolution Exhibit applicable empathy during each call ensuring a superior customer experience Meet personal/team qualitative and quantitative targets Work effectively in a team environment, and when needed provide back-up support for administrative tasks Basic Qualifications High School Diploma Proficiency in Microsoft Office Suite (Word, Outlook, Excel) competency Ability to learn and navigate new software quickly Professional communication with customers via telephone and email 1+ years of customer service experience Ability to work effectively with others and contribute to team task accomplishments Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment Ability to work full-time 5 days per week, which will include one weekend day Telecommuting requirements include: a quiet dedicated work area, ability to keep all company sensitive documents secure, and access to a high-speed internet connection Preferred Qualifications Education: College/University degree preferred Contact center experience preferred but not needed Location: Canada Remote near our Toronto, ON, Canada office – with the ability to attend in office trainings, meetings, and events. Work Schedule Training Period: Monday through Friday for 2 weeks, 8:30 AM ET to 5:00 PM ET Post-Training Schedule: You will be assigned a scheduled shift which will include one weekend day. The hours of this team are 8:00 AM ET to 8:00 PM ET. We provide all the computer equipment needed to perform your job from home. The hiring base salary range for this position is $51,800 to $71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What’s in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles) • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management (TSX: EFN) is the largest publicly traded pure-play automotive fleet manager in the world. As a Purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions. Through the Element-Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end-to-end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing. Our People Drive Our Success At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.