This is a high level support role, undertaking many of the tasks set out here, supporting the Client Relationship Lead and acting as the single point of contact for our largest elite client and the lawyers across the services lines and offices who support that client. This is a great opportunity for a proactive and enthusiastic self-starter to evolve this role to achieve the role objectives which is to assist in the co-ordination of a consistent and high level of service delivery for the client. Key Responsibilities Client relationship management Supporting the Client Relationship Lead on a day-to-day basis to ensure effective communication across internal teams and excellent service delivery to the client. General client care: working to the client specific protocols and processes to become an active part in the care of clients; dealing with basic client queries as appropriate; updating the protocols and processes when necessary to ensure consistency of service delivery. Identifying efficiencies and ways to improve the service delivered to the client Client related calls: dealing with and handling messages, taking and making client related calls, responding to clients and providing information Business development: liaise with the Business Development team in relation to client and marketing activities; adding to and managing team relevant data in the business development databases. Central point of contact for non-legal queries for internal and external stakeholders Administrative/Client Work Responsible for managing priorities and workloads to ensure deadlines are met. File management: supervise general team filing requirements and record-keeping, to ensure that client care documentation and all compliance requirements are completed and up to date Document production: general document production when required (Word, Excel, Powerpoint): Data accuracy: responsible for the accuracy of client and internal data; Time recording if required for self or as a lawyer’s delegate Team admin: first support point of contact for the Aldi team; ensuring diaries are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing and circulating papers Supporting with allocation of work across employment secondment team as necessary, monitoring allocation and when tasks have been completed to ensure a seamless service delivery to the client and ensuring adequate secondment cover due to holiday and training requirements as necessary. Responsible for the management and allocation of training programme including obtaining proposed dates for the training, allocating to a trainer, managing the diary, materials and links. Responsible for liaising with client relationship director in respect of all key client meetings. Administration of Power of Attorney documentation Liaising with Service line heads to collate feedback on service lines for client relationship meetings Responsibility for assisting with communications and initiatives aimed at achieving our objectives for this client across the wider firm Team/Compliance Arranging and attending team meetings, including minute taking when required Update status and tracking reports if necessary Ensuring compliance with and updating team policies and procedures and inputting into firm wide policies and procedures where necessary Your skills and qualifications Experience of working in a legal or professional services environment Advanced knowledge of Microsoft Office An aptitude for producing documents and client communications of the highest standard Advanced knowledge of document management/case management systems An effective communicator with the ability to establish and build client relationships; striving to provide exceptional service at all times Client service focused Proven experience of managing administration services and resources, with a hands-on, practical approach Conscientious, taking personal responsibility for own work and accountability for its delivery and quality Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges Positive can-do attitude with the ability to adapt to change Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables Smart. Bold. Together. We Are Freeths. Become part of the team at Freeths. View some of our recent highlights on our website here. Do we sound like a match? If you’re someone who cares deeply, communicates openly and collaborates effectively, then we’d love to have you join our diverse, inclusive team. From Saturday, 6 December, our Careers site will have a new web address. If you have bookmarked the current site, please note that the existing link will no longer work after this date. To access our Careers site from 6 December onwards, please visit the Freeths website, where you’ll find the updated link to our new Careers page. We’re 1000+ Freethinkers, striving to create a better place. We’re committed to living our values – smart, bold, together – and making a positive change at every touchpoint for our colleagues, clients and communities. We’ve built our law firm on solid foundations of integrity, entrepreneurialism and expertise. This has helped us grow into one of the largest full-service law firms in the UK, with 13 offices and over 1000 colleagues, and counting. 1. Think Ambition: We’ve built our law firm on solid foundations of integrity, entrepreneurialism and expertise. This has helped us grow into one of the largest full-service law firms in the UK, with 13 offices and over 1,000 colleagues, and counting. Matching individual ambition and our firm’s ambition matters. That’s why we develop our people by making sure every one of our team feels connected through a clear progression pathway and leadership support. It’s helped us to grow an award-winning reputation in the eyes of our clients and competitors that each and every one of the Freeths team works hard to uphold in everything we do. 2. Think Recognition: Sharing success matters to us. We love to showcase excellent work across the firm and celebrate our people through our employee awards. We recognise our teams work hard together to deliver the best solutions for our clients. That’s why great work is well rewarded - our rewards and benefits are among the best in the business. 3. Think Together: Our people are at the heart of what makes Freeths such a great place to be. We’re a firm where people care about each other and employee wellbeing is high on the agenda. Our firm is set up to ensure everyone’s voice is heard, and mutual respect is shown by all. We understand that differences add strength, which means we maintain a diverse culture where everyone has the freedom to be themselves and thrive. We're committed to championing diversity and building an inclusive culture. We want to recruit, develop and retain the most talented people, regardless of their background. We welcome applications from everybody, particularly those from marginalised backgrounds. We celebrate difference, encourage diversity of thought and are dedicated to continually challenging our processes to maintain fairness, equity and transparency. If you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact !recruitmentfreeths@freeths.co.uk and we will be happy to discuss. We are committed to sourcing candidates directly where possible. For particular roles, we may work with preferred suppliers who will be invited by our resourcing team to support us. We may also agree to accept CVs from other suppliers on an ad hoc basis (to be agreed in writing). We will not be responsible for fees in relation to CVs or profiles submitted directly to our partners or other employees or for any applications not submitted via our portal. Agencies should contact our recruitment team before submitting unsolicited applications.