Rehab Scheduler 5400 Rehab Services-Mgmt/Clerical Schedule: Day Shift. 40 hours weekly. 9:30am-6:00pm Monday-Thursday. 8:30-5:00pm Friday. About the Position: This position is responsible for all scheduling functions related to rehab services: Evaluations, Progress Updates, and on-going treatments. The position will work closely with management and the clinical staff to optimize patient care and efficient operations. Overview of Responsibilities Answers incoming phone calls, schedules patient appointments, or transfers caller as appropriate according to established guidelines by department management. Schedules and/or documents phone encounters for open scheduling inquiries. Maintains all office appointment schedules by scheduling patients based on convenience of patient, urgency, POC, and time required (including assessment and ongoing treatment). Manages Epic waitlist functions and schedules POP list visits. Works assigned work queues in Epic. Works with management to edit ongoing treatment schedules to open new eval/treatment slots. Cancels and reschedules appointments. Audits/manages patient attendance procedures/processes and notifies management of noncompliance. Reschedules patients when needed for provider call-ins, emergencies, or approved provider time off. Completes order transcribing for outside referrals. Manages contract/agency therapist schedules. Schedules/reschedules patients for new therapists or departing therapists. Blocks therapists’ schedules as needed per department policy. This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. Education & Experience High school diploma or equivalent Previous computer experience Preferred six months of medical-related office experience Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you. Reid Health's inpatient hospital is a 189-bed, regional referral center with a Level lll Trauma Center and a Primary Stroke Center designation. Reid Health's outpatient services include more than 40 specialties and sub-specialties throughout an eight-county service area. With more than 3,100 employees, 100 volunteers, and 170 healthcare clinicians on staff, Reid Health believes in wholeness -- in body, mind, and spirit. The minute you step through Reid's doors, you'll be surrounded by friendly faces. Each of our employees plays an important role in the friendly and caring environment we call Reid Health. It's more than a place to work. Reid team members are involved in and care for our community, fostering a sense of belonging and camaraderie. They are the reason our patients feel safe and cared for. And they are the reason Reid Health is ranked among the best in quality care. Reid Health is looking to add to its family with service-minded individuals like you. Whether you come from a clinical background or simply want to work in an environment that allows you to pursue your passions of service to others, we have opportunities for people just like you. Find yourself at Reid Health. If you are unable to find an open position you are interested in today, please consider Introducing Yourself so that we may reach out to you in the future. Daycare, Doordash, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022 Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Reid Health. Therefore, Reid Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, gender identity, veteran or military status, genetic information, or any other factor protected by law. This applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. Please be aware: Across the country there has been an increase in job offer scams. Reid Health has taken measures to protect ourselves from this. Our hiring practices do require face to face interviews and on-site visits prior to offers of employment.