About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Key Responsibilities Provide business support and manage escalations related to process validation, design, and changes. Govern and maintain SOPs; cascade to countries/branches and collect feedback for global teams. Support CW1 front-end usage (excluding IT infrastructure, connectivity, or RDS issues). Facilitate and support regression and UAT testing. Generate business and client reports using CW1. Support country-level initiatives and submit change requests to IT. Collaborate with global BPO, support country super users, and deliver CW1 training and coaching in Asia. Assist GBS with task transfers, process automation, and optimization. Support global sanctions and compliance initiatives to mitigate business risk. Process Improvement: Evaluate and enhance operational processes to meet market and customer needs. Lead continuous improvement initiatives across divisions and systems. Ensure robust internal controls for new operations and acquisitions. Collaborate with departments to implement performance-optimizing changes. Research and apply best practices in quality and continuous improvement. Lead improvement projects, ensuring timely and budget-aligned execution. Compliance & Governance Develop, implement, and enforce compliance policies and procedures. Conduct compliance-based audits and evaluate business controls. Manage internal control and quality assurance processes. Support system development with a focus on compliance and risk mitigation. Stay updated on industry trends and regulatory changes. Align with strategic frameworks and report key findings to senior management. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Taiwan and be prepared to undertake pre-employment checks including a criminal history check and medical. We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further. Visit https://www.careers.tollgroup.com to learn more. Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences.