Who We Are HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people. With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas. Purpose of the Job The Regional Account Director is responsible for the development and nurturing of a key HH Global client. This role is essential in strengthening relationships with the clients, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. The Regional Account Director will lead our dedicated client teams in delivering creative and content services across our categories, including point-of-sale (POS), print and branded merchandise. The Regional Account Director will take responsibility for the strategic and operational management of the account's EMEA region, taking a hands-on approach to creating and delivering solutions. You’ll have the acumen and gravitas to grow and develop relationships and build the team as the account develops. We are seeking a strong leader who can focus on the vision and strategic direction of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective operational plans. This role is based on a Hybrid basis from The UK and we need you to have access to London for client and team engagement. Key Responsibilities Creation and delivery of HH Global’s regional account strategy for the client Develop strong relationships with senior key stakeholders across the client organization Ensure that the contract is managed in line with our contractual responsibilities Manage overall financial performance of the account, risk analysis and remedy Motivating your team to meet and exceed expectations of a true market leader Identification of new business opportunities and responsibility for the delivery of account growth Provide regular MI reporting and production of account relationship plans of the highest quality Produce client communications documents to the highest standard to be consumed / presented at C level within the client organization e.g. strategic reports, QBRs Ensure that activities comply with the Company’s policies and procedures Operate effective two-way communication with a regional team within a matrix management environment Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends Continuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspective Shape the overall account structure and team that will excel in the ideation, sourcing, procurement, production, and execution of all client projects Build successful partnerships with the client business leads and key decision makers to increase and expand revenue by identifying opportunities and proposing solutions Responsible for staffing decisions, ensuring the account is properly resourced and seasonal peaks are anticipated and staffed appropriately Train, mentor and work closely with the Account Management team Drive performance accountability and assume responsibility for overall management of the account; ensure the client team is providing superior customer service Knowledge, Skills + Experience Experience across 2D / 3D Print, Semi-Permanent and Permanent Point of Sale Materials (POSM) and branded Merchandise is required A proven track record and experience in a strategic or regional account management role within the Retail sector across the categories highlighted Strong knowledge of the Retail industry is required along with the financial and operational complexity of sourcing and distributing Experience and the ability to develop a regional strategy and execute with support of the local teams Client-centric, putting the client at the heart of everything you do Excellent experience of dealing with P&L budgets and bottom line Experience in leading direct and indirect reports Previous experience managing complex strategic clients through change Proven track record of delivering transformational programs Strong background in procurement and marketing services Highly skilled presenter and negotiator at dealing with senior stakeholders - comfortable presenting at C level as well as day-to-day contacts Very strong operational background and understanding of bottom-line management Demonstrable track record of successful client and contract management Can anticipate internal and / or external issues which will impact own business units and teams and able to develop contingency plans to manage such issues #LI-PL1 #LI-Hybrid We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.