Receptionist

 About the Role:
We’re seeking a friendly, professional Concierge to be the welcoming face of our senior living community. This role is ideal for someone with excellent communication skills, strong customer service values, and a warm, patient demeanor when working with older adults, families, and visitors. The Concierge supports residents, assists staff, and keeps front-office operations running smoothly. 

Key Responsibilities:

• Greet visitors, answer phones, and provide information in a helpful, service-oriented manner
   
• Maintain visitor logs, calendars, inquiries, and office records
   
• Distribute mail and packages; process rent and fee payments
   
• Support resident needs, concerns, and appointment coordination
   
• Assist families by directing questions and helping locate information
   
• Complete clerical tasks including typing, filing, mailings, copying, and faxing
   
• Maintain office supplies, menus, event postings, and community boards
   
• Help with emergency procedures, meal times, and basic resident support
   
• Monitor and update ECP as needed
   
• Assist staff with printing, compiling face sheets, and other administrative tasks
   
• Keep common spaces tidy and organized

Qualifications:

• High school diploma or GED required; one year of customer service or senior-care experience preferred
   
• Strong written and verbal communication skills
   
• Basic computer skills (Microsoft Office, email, printers, fax, scanners)
   
• Ability to multitask in a busy environment with frequent interruptions
   
• Positive, patient, and professional attitude when interacting with residents and families
   
• Ability to sit and stand for extended periods and lift up to 25–30 lbs as needed