It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Business Unit Overview: Tint Wiz, part of the Fullsteam family, is an all-in-one CRM and business management platform built specifically for the window tint and paint protection film (PPF) industry. Tint Wiz helps shops manage leads, quotes, scheduling, payments, and customer communication seamlessly from desktop or mobile devices — enabling businesses to run efficiently from anywhere. Job Summary: Tint Wiz is seeking a Product Support Specialist with strong technical ability to handle user inquiries through Intercom and email while developing and maintaining help documentation. The ideal candidate will be highly comfortable with technology, able to quickly learn complex systems, and capable of troubleshooting issues across different devices, operating systems, and browsers. This role requires both customer-facing communication skills and the technical understanding to support integrations and identify product issues — especially as we roll out the Fullsteam payment integration. Primary Responsibilities: Provide timely, accurate, and professional responses to customer inquiries through Intercom and email Troubleshoot issues that may be related to user devices, operating systems, or environments Advise customers on efficient workflows, best practices, and possible workarounds Create and maintain help articles, tutorials, and support documentation Collaborate with the product and development teams to identify common issues and suggest improvements Support users during the Fullsteam payment integration rollout Skills & Competencies: Deep understanding of SaaS and CRM applications Technically adept and capable of identifying device- or environment-related issues Strong written communication skills in English Fast learner who can quickly become proficient with complex applications Experience with support platforms like Intercom, Zendesk, or similar tools Ability to communicate clearly with both technical and non-technical users Strong attention to detail and focus on customer experience Minimum Qualifications: 2+ years of experience in technical product or customer support, ideally within a SaaS environment Strong technical aptitude — ability to diagnose, reproduce, and communicate software-related issues clearly Familiarity with support and diagnostic tools such as Intercom, Zendesk, browser developer tools, and log monitoring Proven ability to troubleshoot and resolve user issues efficiently Excellent written and verbal communication skills Ability to work independently in a remote environment Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law. It has come to our attention that various individuals and organizations are contacting people offering false employment opportunities with Fullsteam. These individuals and organizations may request personal information or money in order to progress the application. Fullsteam does not ask for money transfers or payments from applicants to secure a job. If you are asked for money transfers or payments to secure a job, you should assume that such individuals and organizations are not providing genuine offers or services. If you believe you have received a fraudulent job offer, we would appreciate you contacting us at HumanResources@fullsteam.com. All legitimate open positions at Fullsteam can be found in our careers job site. Please access that from the Apply for a job section to verify the legitimacy of a job offer. Fullsteam: Leading the Evolution of Software and Payments Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems. Fullsteam is a rapidly growing, dynamic, and exciting private equity-backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts. Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting-edge software and payments platform.