Product Manager

Job Title: Product Manager

Location: Remote

Salary: £50,000 - £60,000 per annum
Contract Type: Full-time, Permanent

About Us
ICS.AI is the UK's market leader in Artificial Intelligence (AI) solutions for local government, partnering with over 20 councils to revolutionise public service delivery. As a Microsoft-sell partner, we combine cutting-edge AI technology with deep sector expertise to deliver exceptional value through our core solutions: AI Contact Centres, AI Staff Copilots, and Social Care AI Copilots. With our head office in Basingstoke, delivery office in Leamington Spa, and satellite offices throughout the UK, we're transforming how the public sector delivers services.

About the Role
We’re seeking a talented Product Manager to take ownership of the end-to-end product lifecycle, embedding AI innovation into every stage — from initial strategy and discovery through design, delivery, release, and continuous improvement.

In this role, you will play a pivotal part in shaping ICS.AI’s AI Copilot solutions, ensuring they deliver measurable outcomes for our clients in local government and beyond. You’ll coordinate across Product Owners, Architects, Developers, Client Services, Commercial, and Marketing teams to align stakeholders around product goals, while balancing innovation with delivery efficiency.

This is a high-impact role where you will champion AI-first product innovation, turning emerging technologies into practical, high-value solutions that address client needs and advance ICS.AI’s mission.

Key Responsibilities

• Define and deliver product vision, strategy, and roadmap in line with business goals
• Lead discovery workshops, client research, and solution design sessions
• Identify and incorporate emerging AI capabilities into product design and roadmap
• Partner with architects and data scientists to validate new AI features and use cases
• Manage product backlog, prioritisation, and trade-offs to maximise value
• Oversee delivery oversight and release readiness, ensuring client adoption and success
• Analyse product performance, market insights, and client feedback to drive continuous improvement
• Act as the external “voice of the product,” building credibility with clients, partners, and stakeholders

Required Skills and Experience

• At least 3–5 years in a Product Management role within technology/AI/software
• Degree in Business, Technology, or related discipline (or equivalent experience)
• Agile Product Owner / Product Management certification desirable
• Strong experience in Agile product management, including backlog and roadmap ownership
• Ability to balance innovation with practical delivery outcomes
• Strong stakeholder management and influencing skills across technical and non-technical audiences
• Analytical approach to product decisions using data, insights, and client feedback
• Passion for AI-driven innovation and the ability to spot opportunities for emerging technologies

What We Offer

• Flexible and remote working options.
• Enhanced pension scheme (5% employer contribution).
• 25 days of holiday plus bank holidays.
• £1,200 annual work-from-home allowance.
• Private healthcare package (Vitality).

Eligibility Requirements
Applicants must have the legal right to work in the UK. Unfortunately, we cannot offer visa sponsorship for this role.

A full Role Profile is available upon request