You will join us as our new P&C Operations Director to lead the P&C shared services team within the EMEA region. As a member of our People & Culture Organization this role is charged with providing strategic solutions, expert advice and guidance to the EMEA’s P&C shared service team across our full scope of services. You will provide thought leadership to help shape our operational P&C strategy and determine capabilities needed to elevate our ongoing delivery. What you'll do Accountable for leading and scaling a team that delivers a broad, comprehensive range of P&C/HR functions within a shared service model including; employee inquiries, advocacy and executive handling, on-boarding, off-boarding, P&C delivery, benefits, employee relations advice & counsel, investigations, and other P&C services. Develop short-and-long range strategies for P&C operational objectives, stays ahead of new developments, anticipates future needs and proactively identifies solutions. Displays high level of cultural awareness and sensitivity, skill to adapt communication styles to fit a variety of global business environments and context. Drives scale and capability through the team, improving technology for optimization, automation, self-service and chatbots. Partners with leaders in P&C and other teams to drive enterprise initiatives, employee value proposition strategy, global process harmonizations and cross-functional outcomes. Defines, monitors, measures and reports on key service level metrics; architect adequate internal controls to meet metrics and to enable efficient execution and compliance of all activities for avoidance of errors. Builds interpersonal capability to develop a highly effective team that is trained to deliver a consumer-grade experience through training, adoption, communication and organisational change. Serves as a trusted partner to the P&C community, builds positive relationships and establishes credibility across our organization through the effective administration of P&C operational services. Skills and Experience Experience in a senior People & Culture role leading large teams. Proven experience working within a Shared Services Operations team with a track record of exceeding service level agreements using metrics to measure, supervise and report delivery. Experience using ServiceNow or commercial grade case management tools for work management. Utilised Workday as core data system to support P&C operational activities. Experience in operational improvements, communications, leadership & people management. Demonstrated experience in key P&C proficiency areas: employee relations, benefits, employee data management, compliance, talent administration, reporting, learning administration, recruiting administration, total rewards, customer care, general inquiries, executive and advocacy support. Highly self-sufficient, skilled at leading in ambiguity, and making impactful, data-driven decisions in a performance focused organization with ability to plan, implement, measure, and scale. Passionate about employee experience, outcomes, and solutions (people, process and technology). Demonstrable success speaking publicly in a clear concise manner, both verbal and written; collaborating, influencing, establishing relationships and promoting a culture of positivity, collaboration and results. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations Up to 25% Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our FY24 Sustainability Disclosures provide a detailed update on our progress on the issues that matter most to our business and our stakeholders. Across responsible gaming, diversity and inclusion, supply chain ethics and climate action we’ve taken meaningful steps forward, as we strive to deepen our business’ resilience and long-term sustainability. We invite you to read more: Read the full disclosures Read the summary