Growe welcomes those who are excited to: Monitor payment traffic in real time, handling emergency alerts; Reroute traffic fast and accurately according to instructions and the current state of payment providers; Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues; Document changes on the payment provider's side and internal distribution (cashier including buttons order, providers distribution, on/off, payment flows, etc.); Dive deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc; Announce critical changes in payment flow, closed shift report; Control the quality of cashier setup across regions; Manage 3 or more Payment Monitoring Specialists at a time, handling their performance reviews, shift timetables, days off and annual leave approval. We need your professional experience: 4+ years of experience at the same position or in Fintech, E-commerce, or PSP; Advanced Excel and other MS Office software user; Good understanding of online payments technical integrations, funnels, flows; Experience in written and oral communication with foreign customers or partners; Good understanding of payment and transactional systems and services; Experience in work with Grafana, Tableau is a plus; English at upper intermediate level (written, spoken); Ability to make decisions on payment distribution, disabling/enabling methods independently. We appreciate if you have those personal features: Attention to details; Persistence, resourcefulness; Multitasking, quick task execution; High level of communication skills; Good team player skills. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.