DESCRIPTION WHAT WILL YOU BE DOING? Reporting to the Director of Payments, the Payment Technical Operations Expert acts as the central point of coordination between Product, Risk & KYC, and Operations. The role ensures that payment methods, providers, and processes are optimised, compliant, and operationally smooth, while remaining aligned with risk policies and operational requirements. It also serves as a bridge between departments, driving performance improvements and effective cross-functional collaboration. RESPONSIBILITIES WILL INCLUDE Monitor, test, and maintain PSPs and payment methods post-integration. Identify and resolve transaction flow issues, performance bottlenecks, and operational abnormalities; Act as the primary operational interface between Product, Risk & KYC, and Operations; Communicate PSP incidents, performance issues, and operational updates across teams; Own payments back-office systems, including user access and permissions management; Provide guidance on complex or multi-vertical transaction issues; Manage Payments Jira administration, including ticket assignment, tracking, and follow-up; Conduct monthly operational analyses to detect anomalies and identify improvement areas; Drive optimisation of payment processes, transaction flows, and system performance; Partner with Product and Internal IT to enhance automation, workflows, control panels, and internal tools; Conduct periodic high-level analyses of fraud scores, withdrawal rules, and risk controls, recommending improvements aligned with operational needs; Translate Risk, KYC, and Operations requirements into clear development specifications; Manage end-to-end delivery of development initiatives, including planning, prioritisation, coordination, and follow-through; Identify trends, risks, and improvement opportunities across payments, fraud, and operational systems; Analyse customer segments and behaviour to support BTL campaigns and promote payment method adoption. REQUIREMENTS Minimum 3 years experience with payment ecosystems, PSPs, and payment methods; Minimum 2 years of experience at CX Fort; Strong knowledge of Payment operational processes and procedures; Experience in reporting, process optimisation, and cross-functional project management is preferred; Excellent knowledge of the backends and platforms used daily by the operations teams. SKILLS Excellent command of English, both written and spoken; Excellent communication and stakeholder management skills; Strong teamwork, judgment, decision-making, and work ethic; Analytical mindset with the ability to identify issues and propose solutions across multiple teams; WHAT SHOULD YOU EXPECT? A casual atmosphere with a supportive, community-driven environment; A safe work environment; Great work-life balance; Teamwork and collaboration; Training and personal development; An attractive remuneration package. INTERESTED? If you feel that you meet the eligibility criteria, we encourage you to apply by using the Apply Now button on this advert. All applications will be acknowledged and treated with maximum confidentiality.