Payment Operations Coordinator (E-commerce)

Company Description

Our client is an international sportive organization with European Head Quarters in Rotterdam area and multiple offices worldwide. A dynamic and inspirational organization with room for further personal development and healthy ambitious colleagues. 

Job Description

The Payment Operations Coordinator plays a key part in coordinating aspects of the financial flow of the E-commerce and marketplace business, from OMS to customer payment and revenue recognition, while supporting forecasting, budgeting and performance analysis. The payment Coordinator will support the financial operations of the E-commerce department to ensure accurate control of online payments, sales reporting, marketplace financials and forward looking financial planning.

Key tasks & responsibilities

Online Payment & Transaction Management

• Support daily monitoring and reconciliation of online transactions processed through PSP;
• Ensure accurate settlement, fee validation, chargeback tracking & refund processing;
• Investigate and resolve payment discrepancies in collaboration with Customer Service, IT and PSP support;
• Assist in maintaining payment method performance analysis (approval rates, declines, fraud indicators);
• Support audits and compliance related to online payments and PCI requirements.

Order Management System (OMS)

• Act as the finance owner of the Order Management System (OMS) for E-commerce;
• Ensure financial accuracy across the full order-to-cash lifecycle, from order creation to fulfilment, returns and refunds;
• Monitor and reconcile financial data between OMS, ecommerce platform, PSP, ERP and marketplace systems;
• Identify, investigate and resolve discrepancies such as paid-but-unshipped orders, shipped-but-unpaid orders or unmatched refunds etc.;
• Work closely with internal and external parties to resolve OMS related financial issues.

Sales & Revenue Reporting

• Prepare daily, weekly & monthly E-commerce sales reports; 
• Support revenue recognition in line with company and accounting standards;
• Monitor promotional and campaign performance from a financial perspective.

Marketplace Financial Control and Processes

• Manage financial reporting and reconciliation for online marketplaces;
• Validate marketplace settlements, commissions, logistics fees and chargebacks;
• Maintain internal controls over online revenue, payments, and OMS processes;
• Support documentation of finance processes and controls related to Ecommerce, marketplaces and OMS;
• Ensure timely and accurate posting of marketplace revenues and costs;
• Act as finance point of contact for marketplace related queries.

Forecasting & Budgeting

• Support preparation of sales forecasts, budgets and rolling forecasts for the ecommerce channel;

• Track actual performance versus budget & forecast;
• Support long-range planning and scenario analysis (eg. growth, promotions, new markets and channels).

Qualifications

The ideal candidate;

• Holds a degree in Finance, Accounting, Business or a related field;
• Has minimum 2 – 4 years of experience in finance, accounting or commercial finance;
• Has experience in E-commerce or online retail finance;
• Has strong Excel skills and experience working with ERP and reporting systems;
• Has high attention to detail with strong reconciliation and analytical skills.

Additional preferred aspexts:

• Is experienced in working with PSP or other online payment service providers;
• Has hands-on experiencein  working with an Order Management System (OMS);
• Exposure to marketplace financials;
• Is experienced in working in a multi-country, multi-currency EMEA environment;
• Has good understanding of VAT and cross-border e-commerce transactions.

Additional Information

Interested?

When this role meets your interest & ambition you can upload your CV by clicking the "apply" button or call for further inquiries to Noblesse Recruitment; Monique Nobel tel. +31 6 41 576 904.