At Arabelle Solutions, part of EDF Group, we’re proud to design services and solutions that are generating power not just for today and tomorrow but for generations to come. You’ll work alongside passionate bright minds. We offer a broad range of opportunities for those eager to build tomorrow’s world. We believe a supportive culture is key to reach common goals. Diversity and an inclusive mindset makes us and our business stronger. The Parts Coordinator - Customer Fulfilment Specialist is the primary point of contact for Arabelle customers working in the Parts Fulfillment team to provide End-to-End service to the business including quoting, planning and executing, You will use SAP/ERP system to create offers and orders. Within this role you will be responsible for defined work or projects with moderate complexity and following an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning. Roles and Responsibilities Responsible for total ownership of Order documents with regard to accuracy, clarity, quality, and timelines. Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum and support forecasting, billing and collection activities. Provide factory/sourcing commitments with regard to short cycle demands and documentation to Customers and Arabelle representatives as appropriate. Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment. Manage and administer all fulfilment related exporting activities including documents creation, shipment tracking, and sales recognition and all necessary document archiving function. You will use SAP/ERP system to create offers and orders. Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commitments and status to customers. Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters. Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and Arabelle. Exchanges technical information, asks questions and checks for understanding. Required Qualifications College Education or equivalent demonstrable experience within a similar role At least 2 years work experience in a Customer Services/Focused role Excellent communication skills, self-motivated, and ability to handle multiple priorities Ability to perform in a team environment Self-starter, capable of working with minimum supervision Proficiency and experience working in SAP/ERP Proficiency in Microsoft Office applications Desired Characteristics Strong oral and written communication skills. Ability to document, plan, and execute programs. Strong organisation skills with high attention to detail Strong customer service mind-set Join us and work with global teams to support global customers ! At Arabelle Solutions, we have team members of more than 49 nationalities spread across 16 countries. At Arabelle Solutions, we know diversity makes teams and business stronger. Arabelle Solutions is a leading provider of nuclear turbine island technology and services. A third of the world's nuclear power plants rely on our technologies and services. Our innovative solutions and highly skilled teams energize the world with reliable, low-carbon electricity - critical for a sustainable future. With a heritage going back to the industry's early days, our expertise is built on continuous design innovation, manufacturing world-class turbine island technology and providing essential services to maintain, maximize and extend the lifetime of nuclear power plants across Europe, Asia and Africa. Our technologies range from the world's most powerful steam turbine in operation to modular designs optimized for SMRs, as well as generators, pumps, heat-exchangers, controls systems and cyber security. Arabelle Solutions has around 3,300 employees working across 16 countries. Arabelle Solutions believes that investing in employee development is key to our success. Our culture of learning focuses on developing our people and promoting the skills for the future. Thrive in a supportive work culture that is committed to continuous learning. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match !