Do you have experience in the resort industry, a love for Guest Services, and a passion for numbers? Are you skilled at creating accurate spreadsheets and navigating the details of Owner reservations? If you enjoy delivering exceptional guest experiences while working with detailed financial processes, this could be the perfect role for you! Come join our down-to-earth and committed family of administrative professionals at Black Rock Oceanfront Resort. About Us Located in Ucluelet on the rugged west coast of Vancouver Island, Black Rock Oceanfront Resort is set against the breathtaking backdrop of the Pacific Ocean and the ancient rainforest of Pacific Rim National Park. Our resort is a place where storm watching, beachcombing, and wild coastal beauty shape the guest experience. We are proud to reside within the Yuułuʔiłʔatḥ – Ucluelet First Nation traditional territory, of whose ancestral lands we work and play. Black Rock offers 133 suites, Currents Restaurant, Float Lounge, Drift Spa, and full-service meeting and event spaces. Our team takes pride in creating a welcoming environment for guests, owners, and our associates. Whether it’s a once-in-a-lifetime vacation, an annual return to the coast, or a day at work, we believe every moment at Black Rock should reflect the magic of this incredible location. Cute/Allergen Alert: We have a couple of the sweetest canine co-workers in this department. Primary Responsibilities Assist Strata Owners and their friends and family with reservations Coordinate the calculation and disbursement of Owner Rental Pool earnings Assist with daily balancing, accounts payable, receivable, and other general accounting tasks Provide backup support for payroll and benefits administration Requirements Excellent attention to detail and organizational skills Ability to maintain confidential information High integrity and professionalism Proven customer service skills Ability to interpret contracts 2+ years bookkeeping or related experience Previous experience in resort, tourism, or a related industry Strong English language communication skills, both written and verbal Benefits Medical, dental, and life insurance Associate rates for hotel stays Volunteer support opportunities Team enrichment events Financial support for relevant education opportunities Low-cost on-site housing, if required and available Inclusive and supportive work environment This job description is intended as an introduction to the role, rather than a complete list of all skills, duties, responsibilities, or working conditions associated with the position.