POSITION SUMMARY: In this position you will: a. Advise customers on health and beauty (grooming) requirements b. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner. d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge. KEY DUTIES & RESPONSIBILITIES: Your typical duties and tasks will be to: • Provide a professional and confidential service to customers and patients during the process of selling OTC medicines in accordance with all legislative, contractual, professional and ethical obligations. • Working closely with the dispensary team to ensure that medicines are sold safely and to the standards set out in legislation. • To collect and hand out prescriptions to patients in a safe and professional manner. • To provide expert advice to patients regarding the safe and appropriate use of all medicines. • Provide quality customer service – Scripts In/Out, Dispensary and on the shop floor, by ensuring customers receive prompt and quality information • To manage the dispensary & pharmacy stock including general merchandising, administrative duties, ordering stock and pricing. • To sell and advise customers on a range of over the counter (OTC) medicines, complimentary medicines and other health and beauty products • To anticipate customers’ needs when recommending and/or advising on additional products that compliment the products and services requested by the customer • Communicate effectively with a diverse range of people, including patients and pharmacy staff • Greet all customers in store in a friendly and welcoming manner • Attend to telephone enquiries in accordance with company procedures • To create and maintain effective relationships with patients, customers and pharmacy staff • Report discrepancies and problems and escalate customer complaints to your supervisor or manager. • Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct • Always keep customer and employee information private and strictly confidential • Be responsible for the quality of your own work As and when required, assist other team members with tasks • Attend staff meetings and in store training as and when required • Report security risks and thefts to management and/or security guards when applicable • Take all reasonable care for your own and others safety and wellbeing while at work • Make sure you know and comply with all safety instructions and operating procedures • Follow all reasonable instructions provided by your Supervisor and/or manager • Perform any other reasonable duties as requested by your Supervisor and/or manager.