Radisson Hotel Group
is one of the world's largest hotel groups with ten distinctive hotel brands,
and more than 1,500 hotels in operation and under development in 95+ countries.
The Group’s overarching brand promise is Every Moment Matters with a signature
Yes I Can! service ethos.
People are at the
core of our business success and future. Our people are true Moment Makers and
together we bring the culture, spirit, environment and opportunities that
empower you to be your best, every day, everywhere, every time. Together, we
make Every Moment Matter.
The
mission of the Operations Manager, CSO is to support hotel operations in
driving performance, process optimization, and sustainable profitability across
assigned properties.
The
role focuses on identifying, structuring, and executing operational improvement
initiatives that enhance efficiency, cost control, guest experience, and
employee engagement, fully aligned with the company’s strategic objectives.
Acting
as a catalyst for continuous improvement, the Operations Manager, CSO
simplifies and optimizes operational processes, strengthens performance
governance, and ensures measurable outcomes through structured project
management and disciplined follow-up.
The
position also plays a key role in identifying best practices, fostering
innovative solutions, and reinforcing a culture of ownership, accountability,
and operational excellence across hotels.
Key Roles &
Responsibilities
- Strategy &
Operational Excellence
- Identify and proactively
drive process improvements across properties.
- Challenge existing ways
of working and propose innovative, efficient-driven solutions.
- Lead cost optimization
initiatives while safeguarding service quality and brand standards.
- Improve productivity,
resource allocation, and operational performance.
- Support General Managers
/ Managing Directors in achieving budget targets and operational goals
- Process Optimization
& Continuous Improvement
- Standardize and
streamline operational processes to reduce variability and
inefficiencies.
- Implement structured
continuous improvement frameworks.
- Ensure sustainable
performance improvements through clear governance and follow-up.
- Foster a culture of
proactive problem-solving and performance thinking.
- Project Structuring &
Execution
- Define project scope,
objectives, KPIs, timelines, and expected outcomes.
- Lead cross-functional
initiatives from diagnosis to implementation and stabilization with full
ownership
- Monitor milestones,
manage risks, and ensure measurable impact.
- Ensure alignment between
corporate strategy and property execution.
- Coordinate with relevant
departments (Finance, IT, Commercial) to ensure integrated execution.
- Ownership, Leadership
& Communication
- Drive accountability and
execution discipline across stakeholders.
- Communicate clearly and
confidently with senior leadership, General Managers, and owners.
- Influence
decision-making through data analysis, operational credibility, and
structured thinking.
Core Competences
- Proactive & Strategic
Thinking
- Process-Oriented &
Continuous Improvement Mindset
- Strong Focus on Cost
Efficiency & Optimization
- Structured Project
Management & Execution
- High level Ownership
& Accountability
- Leadership &
Influencing capabilities
- Strong Analytical skills
& KPI-Driven Approach
- Clear & Effective
Communication
Job requirements
- Minimum of 5 years of
professional experience leading multi-unit operations (Hotels,
Restaurants, retail spaces, etc) or demonstrable experience in managing
transformational projects with a clear focus on delivery and execution.
- Fluency in English
language, knowledge of another language/s as an asset
- Strong business acumen
and solid decision making and problem-solving skills
- Excellent written, verbal
communication and organization skills
- Advanced Power Point and
Excel skills. Experience with Power BI is considered a plus
- Deep understanding of
business drivers/KPIs: conversion flow through, fixed vs variable cost
structure implications and ability to quickly identify the major
performance gaps through structured analysis of large data sets.
- High Project Management
skills and ability to run several projects at the same time, keeping up
with deadlines and coordinating cross functional teams
- Ability to solve problems
under time constraints in a fast-paced environment
- Willingness to travel
(estimated 30%)
- Hospitality industry will
be considered a plus, but it is not required.