Job Description Summary Job Description On-Going Service Review Consultant Permanent Location: Farmborough (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time) Salary: A competitive salary from £22,932 - £26,800 depending on the experience you can bring. Closing date: Wednesday 10 December 2025 As a purpose-led business, we’re focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We’re here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it, however grad or humble their ambitions. We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging. As an On-Going Service Review Consultant, you will be responsible for contacting our existing Investment Members who pay an On-Going Advice charge by telephone. You will update these customers on their investments and Annual Customer Reports along with reviewing customers current situation and any changes. You will provide a first-class experience to all customers. Key Responsibilities: Reviewing previous advised interactions, investment portfolio information including valuations and fund types. Identifying any funds which the member needs to be moved from their portfolio. Discuss ISA (Individual Savings Account) allowances. You will also discuss any changes to the members circumstances, the objective for the investment, attitude to risk level and need to be able to identify if a member will benefit from speaking to a Financial Planning Manager. We’d love to hear from you if you have: Excellent telephony experience, where you can build a positive interaction. Experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing) PC skills to navigate multiple systems efficiently whilst speaking to our members. An awareness of risks associated with in the Financial Services Industry. Worked collaboratively to meet the needs of the member and department requirements What’s in it for you? We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us). A discretionary bonus, depending on personal and company performance. 34 days leave per year (including bank holidays, pro-rated for part-time). We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. To find out more about what to expect at Aegon, visit our careers site. Make an Impact! If you're passionate about making a difference and want to work in a place where your contributions are valued, apply now. Let's create something amazing together! The legal bits We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity. Our story started over 190 years ago, right here in the UK. We were originally founded as Scottish Equitable, but today we’re part of Aegon. We’re the UK’s largest investment platform, and we put financial wellbeing at the heart of our organisation. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We're here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it, however grand or humble their ambitions. Working at Aegon, you'll play an important part in helping achieve this. Read more about life at Aegon here - https://www.aegon.co.uk/careers