Northern Division Optical Manager

Essential Functions and Responsibilities

• Recruit, train, and supervise optical staff.
• Set performance expectations, provide feedback, and conduct performance evaluations.
• Create a positive and collaborative work environment.
• Ensure exceptional customer service is consistently provided.
• Address customer inquiries, concerns, and requests in a timely and professional manner.
• Foster a customer-centric culture among staff.
• Set and achieve sales targets and revenue goals.
• Implement sales strategies and promotional activities to drive business growth.
• Monitor sales performance and implement corrective actions as needed.
• Manage optical product inventory, including frames, lenses, and accessories.
• Monitor stock levels, reorder products, and conduct regular inventory audits.
• Oversee the provision of optical services, including eye exams, fittings, and adjustments.
• Ensure compliance with relevant regulations and standards.
• Implement and optimize operational processes to enhance efficiency.
• Monitor and manage daily operations, including scheduling, staffing, and equipment maintenance.
• Collaborate with marketing teams to implement promotional activities and advertising campaigns.
• Identify opportunities to enhance the store's visibility in the local community.
• Ensure compliance with industry regulations and company policies.
• Implement quality assurance measures to uphold the highest standards of service and product quality.
• Prepare regular reports on sales performance, inventory levels, and other key metrics.
• Provide updates to senior management on the store's overall performance.

Benefits:

As a team member at West Georgia Eye Care Center, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
• Matching 401(k)
• Employee Discount
• Wellness Program
• Commission
• Paid Vacation & Holidays
• Training/Advancement opportunities

• Valid and active Driver’s License.
• Previous experience managing multi-site optical dispensaries and overseeing optical inventory operations preferred.
• Proven ability to establish, monitor, and achieve operational and budgetary goals.
• Familiarity with managed vision care contracting, billing, and claims adjudication preferred.
• Experience with NextGen EHR/PM systems is preferred, but not required.
• State Opticianry licensure is not required but is highly desirable.
• Strong commitment to delivering exceptional customer service, both personally and through effective leadership of optical staff.
• Excellent interpersonal and communication skills, with the ability to demonstrate empathy and professionalism in patient and team interactions.
• Ability to manage multiple projects and priorities effectively in a fast-paced environment.
• Demonstrates a collaborative team attitude, enthusiasm, and adaptability.
• Proficient in Microsoft Word, Excel, and other relevant software applications, with strong attention to accuracy and efficiency.