Salary: £34,498 to £40,070 per annum Hours: 36 hours per week Location: Milton Keynes, Oxfordshire Contract Type: Permanent We’re looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering Milton Keynes and Oxfordshire and the surrounding areas. You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live……… What you’ll be doing Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe you will deliver regular estate inspections, identifying and reporting issues and making improvements. You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference. You will also be responsible for supporting residents to manage their tenancies including; sign ups, welfare checks, investigations of ASB and breaches of tenancy. Importantly you will be responsible for working closely with safeguarding teams, social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood and so complex casework and project management will be instrumental to the successful delivery of customer services. What you’ll need We’re looking for a confident and resilient individual with a positive mind set. With sound experience in customer service, you’ll enjoy working with people in the community. You’ll be able to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone. You’ll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions. You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones. Although the role has responsibility for managing an area, extensive travel across the region is required from time to time to cover others and a vehicle to do this will be essential. If this sounds like an opportunity for you then please review the full role profile before applying here What you’ll get in return Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here This is a hybrid role using home as an office base travelling to patches daily. Applicants must be able to travel across the region as required. Applicants may need to cover other patches across the East Midlands. Closing Date: Wednesday 3rd December 2025 at midnight. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice About Clarion Housing Group Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Web: www.clarionhg.com LinkedIn: www.linkedin.com To find out more about working for Clarion, please click here. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.