Motorcycle Accessories Advisor

Motorcycle Accessories Advisor Application Deadline: 5 December 2025 Department: Motorrad Parts Employment Type: Permanent - Full Time Location: Guildford, Surrey Reporting To: Andrew Tizzard Compensation: £28,505 / year Description Join the Vines Group and help us inspire every rider. Hours: Tuesday to Friday 8:30am to 6pm and Saturday 9am to 5pm - 1 hour for lunch At Vines BMW Motorrad, we’re driven by one mission: to inspire each other to delight our customers. If you’re passionate about motorcycles, great with people, and thrive in a fast-paced retail environment, this is your chance to become part of an exceptional team. As our Motorrad Accessories Advisor, you’ll play a key role across our Parts, Service and Sales departments—helping customers enhance their riding experience while supporting a premium brand. You’ll deliver outstanding service, maximise accessory and rider-equipment sales, and help maintain the high standards our customers expect from BMW Motorrad. Key Responsibilities Creating confidence and delighting customers with exceptional service Maintaining visual standards across showrooms, service, and parts displays Promoting and managing ageing stock to reduce obsolescence Maximising sales of parts, accessories, rider equipment and value-added products Creating high-quality listings for our ecommerce platform and managing online enquiries Handling customer queries, identifying correct parts, and converting enquiries into sales Liaising with Sales Executives to support customer accessory and equipment needs Identifying marketing opportunities and supporting promotional activities Ensuring accurate stock control, documentation and payment security Supporting events, promotions, and off-site activities to drive incremental sales Maintaining excellent housekeeping and health & safety standards Skills Knowledge and Expertise Strong communicator – in person, on the phone and in writing Good mechanical or electrical awareness of motorcycles Confidence with IT systems and ecommerce platforms Personal Qualities Customer-focused with exceptional service skills Persuasive, proactive, and self-motivated Creative thinker with strong problem-solving ability Curious, enthusiastic and driven A great listener with a positive, team-oriented attitude Why Join Vines? You’ll be part of a respected BMW Motorrad retailer where your passion, ideas and drive make a real difference. We’ll support your development, value your contribution, and give you the chance to work with one of the most exciting motorcycle brands in the world. Benefits Awesome Team: Work with friendly, passionate people who love what they do. Great Perks: Competitive pay, cool benefits, and plenty of room to grow. Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed! 24 Days Holiday: Plus bank holidays, increasing to 29 days with service. Birthday Off: Celebrate your special day! Staff Purchase Scheme: Discounts on cars and motorbikes. Health Plan: Medical health cash plan. Enhanced Parental Benefits Flexible Holidays: Buy and sell holiday days. Growth Opportunities: Job shadowing scheme and career planning/ pathways. Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more! For more details, check out our staff benefits.