Mobility Specialist Nordic Ops Support About Role: Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most. Responsible for supporting and enabling critical Mobility processes by executing key operational tasks. This role ensures the smooth functioning of Mobility operations by managing reporting, insights, and operational controls while collaborating closely with the DL MU Lead. Key Responsibilities: Operational Case Support Execute assigned operational tasks in the Case Management domain, including: Cross Border Agreement administration Batch process management for Travel Start/End Dates and Closures Traveler registration and de-registration Power of Attorney processing Stealth travel coordination support Support billing activities, in coordination with Delivery Leads. Reporting & Data Accuracy Assist in preparing operational and compliance reports for the MU. Ensure data accuracy in mobility-related documentation and systems. Conduct periodic reviews to identify inconsistencies or gaps in reporting. Compliance & Controls Support adherence to internal policies and external regulatory requirements by performing checks and validations. Help implement and monitor operational controls under the guidance of the Associate Manager. Participate in internal audits and maintain audit-readiness of operational files and records. Issue Resolution & Escalation Support Collaborate with internal stakeholders to resolve issues in mobility processes. Escalate complex cases or policy exceptions to senior team members for resolution. Document case issues and lessons learned for process improvement purposes. Process Improvement & Automation Support Identify recurring issues and suggest opportunities for automation or process enhancements. Participate in testing of new tools, templates, or system updates affecting operational workflows. Maintain and update process documentation as directed. Must have: Strong attention to detail and process orientation. Good analytical and data handling skills. Effective communication and interpersonal skills. Ability to manage assigned tasks and meet deadlines with minimal supervision. Proficiency in Microsoft Excel, Word, and Outlook; familiarity with reporting or workflow tools is beneficial. Experience of Change Management; Process Design / Process Improvement The person in this role will need strong skills and experience in: Experience in a cross-border role, successfully managing multiple complex projects at a global level Considerable experience of delivering brand, marketing and communications projects in global organizations Outstanding communication skills About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades. At the heart of every great change is a great human. Every day our People of Change are doing incredible things by working together to pursue our shared purpose–to deliver on the promise of technology and human ingenuity. Come be part of our team–bring your ideas, ingenuity and determination to make a difference, and we’ll solve some of the world’s biggest challenges. Around the globe, we work with exceptional people, the latest and greatest tech and leading companies across industries to create value for our clients, people and communities. Choose a career with us, and together, let's create positive, long-lasting value. Meet our exceptional people who are living their purpose and making a real, lasting, positive difference. EXPLORE #CAREERSAZ