Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership Support Team leader to join our team! As a Member Support Team Leader you will report into the Member Support Operations Manager, leading a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members. You will resolve high level escalated member queries by monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s. Please be aware shifts may vary - morning, evening & weekend working will be required. Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally. Our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App: Get paid on demand! Access to our Benefits Suite. About you: 1+ years’ experience with sales or membership in any sector Experience with outbound calling in a fast-paced environment Exceptional customer service experience with live channels/office based worked Highly developed leadership qualities with prior experience leading a team to meet targets and KPI’s Organisational skills & commercial acumen Ability to use an empathic & reasonable approach to member queries Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club! Heston With 133 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.