Job Description and Person Specification Department: Medical Services (MS) Reports to: Head of Medical Services This position is primarily office based with some level of travel. Purpose of the Job: To manage the Medical Services department, including in-house teams and external partners, maximising financial performance, customer satisfaction, efficiency and throughout. Main Duties/Responsibilities and Knowledge/Skills Requirements Responsibilities: Manage all direct reports within the Medical Services team ensuring effective organisation of all staff in accordance with company goals and policies Ensure department processes deliver high efficiency, great value and excellent customer experience Expand sales and revenue across existing business and new prospects. Enhance the sales and marketing execution, working with both internal and third party partners, to maximise achievement of opportunities Monitor our competitor base to ensure that we maximise successful new services and routes to market Onboard new product & service offerings, working with other departments to ensure all required resources are in place to support new opportunities Assist the Head of Medical Services with the development of new markets, technologies and services to strengthen the department’s contribution to the overall company strategy Identify improvements required to processes and systems used by the Medical Services team as part of continuous improvement Generate monthly and weekly reports as required to ensure visibility of performance and deviation from plan Ensure the Medical Services team is fully aware of commercial performance and where mitigation is required work with the team to address under-performance The Person: A strong customer focus with excellent communication and interpersonal skills A strong manager aligning team member goals with company goals, developing both individuals and the team, using the company’s HR systems for 1-2-1s and appraisals Self-motivated with the drive to succeed especially in leading by example wherever appropriate Needs good business acumen, commercial focus, professionalism and strong analytical skills, including good computer literacy Ability to adapt to any task and surrounding environment – tenacious in their approach to work and a resolve to not be defeated at the first hurdle To have an attitude for achieving excellence in Customer Service and Satisfaction Requires a full driving licence and be willing to travel periodically as required Company Knowledge: To understand the Company Aims and Visions To understand the functions of all departments within the Company To have a good understanding of Competitors Procedures: To understand all procedures required to be undertaken to fulfil customer requests / enquiries to a high standard To understand the effect of each procedure and actions undertaken on other departments within the company Skills, Qualifications and Experience Experience managing a commercial services team delivering excellent customer experience, high efficiency and great value Good level of IT literacy including ability to generate reports using in-house systems, Excel, Word and PowerPoint Health Safety and Environmental Awareness Every employee is responsible for: Understanding and Working in accordance with company policies and procedures. Reporting defective equipment and dangerous situations Using safety equipment provided Avoiding horseplay which could result in injury Complying with management requests and instructions Not using defective equipment Not misusing equipment Not damaging equipment Exercising reasonable care towards themselves and others Ensuring they have been given the relevant training to undertake their role The quality of work which they undertake Care for the environment and prevention of pollution The health and safety of themselves, fellow employees, contractors, visitors etc.