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Marketing Automation Specialist

Morningstar
Full-time
On-site
London

About Morningstar Morningstar is committed to helping investors meet their financial goals. One way we accomplish this is by offering independent research and great products to the financial community. We believe that when the investor wins, we all win. Key to our success is our ability to engage with professional prospects and clients through the buyer’s journey, crafting sophisticated integrated marketing campaigns that leverage our marketing automation and CRM platforms and deliver content to buyers where they want it, when they want. About the role Working across multiple business units and regions, this position focuses on delivering targeted and personalised marketing campaigns through audience segmentation, campaign execution, quality assurance, and performance analysis. Operating within a hybrid model that combines self-serve enablement with hands-on campaign delivery, the role ensures consistent standards and collaboration across the global marketing organisation. Responsibilities: Build, execute, and manage integrated campaign workflows including audience segments using the marketing technology stack, including Eloqua, BrightTALK, Terminus, and Salesforce. Build basic webpages and landing pages to host Morningstar reports, guides via ContentStack. Conduct quality assurance (QA) checks across all email campaigns prior to activation and any related tier 1 troubleshooting for campaign errors. Maintain a clean, accurate, and up-to-date contact database, following best practices for regional data privacy and compliance standards (e.g., GDPR, CASL, CAN-SPAM). Identify opportunities to streamline workflows and improve process efficiency across regions and business units. Collaborate with global cross-functional teams, including Demand Generation, Marketing, Sales, Product, Analytics, and IT, to ensure seamless delivery of lifecycle campaigns. Qualifications: 2+ year of experience in marketing automation and/or CRM management. Experience with marketing automation tools is required (e.g., Eloqua, HubSpot, Marketo, Pardot). Communication (verbal and written) skills, analytical, problem solving and teamwork skills. Self-starter and committed to driving operational excellence. Attention to detail, process-improvement mindset. Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues. I99_MstarItalySRL Morningstar Italy SRL Legal Entity How to Apply for a Job at Morningstar Step 1 When you find a position you're interested in, click the 'Apply' button. Please fill out this form completely, attaching your resume and cover letter in the approved format. Read the job requirements carefully and make sure to attach writing or design samples as required. Applicants must submit their resume and other information through our corporate website to be considered for a job at Morningstar. No phone calls, please. Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from Morningstar will contact you to set up a date, time, and location. Be prepared for a rigorous interview process. To make sure you're a good fit for Morningstar and we're a good fit for you, we'll schedule time for you to meet with multiple staff members at all levels of the company. Expect to return for multiple interviews as part of the process. A representative from Morningstar will contact you with the results of your interview—either with a job offer or to let you know our plans for the position. Applicants With Disabilities Who Need Accommodation Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 312 384-3900 or email AskHR@morningstar.com and let us know the nature of your request and your contact information. Please note: We only accept calls from applicants who need accommodation related to a disability. Please, no calls with unrelated questions or requests. Please be sure to include the title and location of the open position you’re interested in when you leave a message. US Applicants: Morningstar is an E-Verify program participant. Learn more: This Organization Participates in E-Verify (English) This Organization Participates in E-Verify (Spanish) Right to Work (English) Right to Work (Spanish) EEO is the Law Pay Transparency Notice Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.

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