Job Details Job Location: Corporate Office - 250 E Pilot Rd. - Las Vegas, NV 89119 Salary Range: $60,000.00 - $69,000.00 Salary/year ESSENTIAL EXPECTATIONS Customer Service Expectations Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference. Diversity, Equity, And Inclusion Expectations Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence. Safety Expectations At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission. POSITION EXPECTATIONPOSITION EXPECTATIONS Position Summary The Manager of Training Academy is responsible for ensuring the overall success of training programs offered through the Training Academy by overseeing daily operations, expanding current offerings, and developing new trainings aligned with market demands and community needs. This role leads the strategic vision of the Training Academy by managing people, processes, and technology to deliver programs on time and on budget, while maintaining high standards of quality and compliance. The Manager cultivates strong partnerships with employers to support job placement for graduates, acts as a steward of funding, and ensures all grant and reporting requirements are met. Additionally, the position oversees curriculum development, promotion, and implementation of training and plays an active role in fostering internal and external relationships with employers, training providers, and other stakeholders. Responsibilities Leadership and Customer Service Provides strategic direction for the day-to-day activities of the Training Academy team to drive the strategic plan and the organization. Leads and manages the development, evaluation, implementation and maintenance of curricula and programs that provide marketable career skills in response to community and employer needs and/or targeting high growth industries to prepare participants for success. Leads, manages, coaches and develops Training Academy team members Offers expert insight on enrollment and training processes and procedures for job seekers and provides assistance to staff as needed. Handles external communication with local employers who are looking to potentially hire program participants. Resolves any customer service-related matters while upholding our guiding principles. Outreach and Enrollment Develops and implements effective outreach strategies to attract individuals interested in training programs to ensure enrollment targets are met for each cohort. Collaborates with community organizations to increase awareness and promote enrollment. Monitors and assists with meeting enrollment targets. Partnership Development Establishes and maintains partnerships with employer partners to understand their workforce needs and ensures the curriculum aligns with the roles available. Acts as a trusted workforce partner by providing guidance on best practices for program success and addressing employer needs. Curriculum Development and Training Builds partnerships and collaborates with industry experts to determine skill requirements and training needs in high growth industries. Ensures the curriculum aligns with industry standards, licensing requirements, employer requirements, and emerging trends. Creates and revise training content, program materials, job aids, manuals, multimedia visual aids and reference materials (this also includes reviewing off-the-shelf products as needed) in alignment with the curricula strategies. Provides training in a hybrid mode (in person and virtual) in conjunction with other training providers to meet the desired outcomes of training programs. Community Engagement Manages multifaceted employer relationships as well as collaborates with the Mission Services leadership to identify and understand high growth industries, industry trends and employer needs to ensure relevant training curricula Participates in industry events, conferences, and meetings to foster relationships and promote Goodwill as a reputable provider training. Promotes Goodwill’s Mission Services to prospective employers, community groups and job seekers, and networking events. Assists in generating outreach and recruitment of jobseekers along with Career Coaches. Contributes to partner employer profiles, databases, and all other related records. Has complete understanding of the Goodwill Opportunity Accelerator and ensures compliance and alignment with all programs and outcomes, as well as all Goodwill policies provided in the Team Member Guidebook, Goodwill and CARF standards, and safety and security regulations. Adheres to all Goodwill manuals, handbooks, policies, and procedures. Grant Management Understands the needs of grants and develops strategies to deliver measurable results. Collaborates with the Grants Team and Finance Departments to ensure compliance, tracks progress, and reports on outcomes. Identifies new grant opportunities to support the expansion and growth of training programs. Facility Growth and Expansion and Strategy Development Oversees the growth and build-out of new training spaces and programs Proactively identifies opportunities for expansion and enhancement based on industry demand and regional workforce needs. Offers insights and builds frameworks and structures for in-demand fields in Southern Nevada. Stays abreast of emerging trends, industry developments, and advancements in training. Collaborates with leadership to develop long-term strategies for program growth and sustainability. General Program Administration and Staff Management Ensures compliance with all Goodwill and CARF standards for program certification and keeps in close communication with Director of Program Operations. Responsible for meeting and tracking grant-funded programs productivity goals, developing qualitative success stories and quantitative program statistics, maintaining the enrollment system and case documentation required by specific grants. Provides weekly and monthly reports to executive management on service goals being met, grant statistics, etc. Ensures compliance with all applicable policies and procedures. Ensures best use of technology in support of programmatic objectives and makes recommendations for related improvements. Job Search and Placement Assistance Gathers and shares data about the local job market Collaborates with coaches and job developers on job placement. Assists in any other projects or tasks as determined by management. COCY EXPECTATIONS Core Competencies Leadership Sets and enforces standards. Applies organization core values to guide decision making. Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments. Job Knowledge Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols. Accountability Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism. Communication Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change. Professionalism Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately. Job Specific Competencies Approachability Conveys a positive, inviting, and easy to talk to demeanor. Sensitive to the concerns of others. Holds confidences and builds rapport with all levels of team members. Displays interpersonal skill Organization and Planning Establishes and prioritizes tasks and objectives. Maintains focus on multiple tasks while effectively utilizing time, energy, strengths and workspace. Information and work product is logical, consistent, and accessible. Project Management Strategizes and executes projects utilizing business acumen, communication, collaboration and leadership. Manages risks, resources, scheduling, and expenditures. Institutes critical thinking, problem solving and team management. Delivers concise project status. Holds collaborators accountable. Results Oriented Defines and exceeds goals with resolve and ingenuity. Designs and implements plans. Possesses vision and identifies steps for achievement. Ambitious and goes above and beyond expectations. Assesses and revises strategies based on outcomes. Business Acumen Comprehends the intricacies, relevancies and importance of business issues. Applies knowledge, expertise and confidence to make decisions and takes action. Realizes business implications of decisions. Understands the business operations within Goodwill and is knowledgeable of policies, procedures, practices, trends, and concepts. Aware of competition. Financial acuity. Applies strategies and tactics in the marketplace. Aligns work with strategic goals. Education, Experience and Requirements Required Must have a minimum of five years of leadership experience working within workforce development, and/or education. Dynamic, enthusiastic, curious person with excellent interpersonal and communication skills, patience, diplomacy, and a high level of customer service skills required. Experience creating reports and tracking grant requirements and outcomes Must be a dynamic, enthusiastic person with excellent interpersonal and communication skills, patience, diplomacy, and a high level of customer service skills. Minimum of five years of demonstrated experience in employment counseling, career counseling, job development, and placement Education that aligns with establishing experience as a Subject Matter Expert in facilitation, training, and leadership field Excellent cross-cultural communication skills and ability/willingness to work with economically and culturally diverse clientele required Ability to work independently and in a team with ability to work well in a fast-paced environment with excellent organizational skills Attention to detail and outstanding follow-up skills required. Familiarity with Las Vegas Valley labor market, business community, human services, and a working knowledge of disability-related issues Excellent time management skills and ability to work under pressure Solid computer skills, working knowledge of Microsoft Office suite, Email, and Internet Must possess a current driver’s license and personal vehicle and be fully insured according to Nevada law and Goodwill’s insurance coverage policy. Must exhibit a high level of integrity and business ethics, including upholding all Mission Services policies. Requires a high level of experience with workplace adaptability and flexibility. No record or disclosure or criminal conviction within seven years from date of application that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior. Must provide proof of identification and eligibility to work in the United States of America. Preferred Experience working with people who have barriers to employment from various socio-economic, professional, and ethnic backgrounds preferred. Barriers to employment may include having low income, limited language skills, limited education, and felonies. Experience working with veterans preferred. Bilingual (English and Spanish) a plus. Environmental Factors Most job duties are performed in an office environment that has regulated temperatures. Physical Factors Must be able to lift/carry a minimum of up to twenty-five pounds. Must be able to push/pull a minimum of up to twenty-five pounds. Position is generally sitting, standing, or walking. Position requires extensive walking/movements to offices located distances from available parking. Education, Experience and Requirements Required Must have a minimum of five years of leadership experience working within workforce development, and/or education. Dynamic, enthusiastic, curious person with excellent interpersonal and communication skills, patience, diplomacy, and a high level of customer service skills required. Experience creating reports and tracking grant requirements and outcomes Must be a dynamic, enthusiastic person with excellent interpersonal and communication skills, patience, diplomacy, and a high level of customer service skills. Minimum of five years of demonstrated experience in employment counseling, career counseling, job development, and placement Education that aligns with establishing experience as a Subject Matter Expert in facilitation, training, and leadership field Excellent cross-cultural communication skills and ability/willingness to work with economically and culturally diverse clientele required Ability to work independently and in a team with ability to work well in a fast-paced environment with excellent organizational skills Attention to detail and outstanding follow-up skills required. Familiarity with Las Vegas Valley labor market, business community, human services, and a working knowledge of disability-related issues Excellent time management skills and ability to work under pressure Solid computer skills, working knowledge of Microsoft Office suite, Email, and Internet Must possess a current driver’s license and personal vehicle and be fully insured according to Nevada law and Goodwill’s insurance coverage policy. Must exhibit a high level of integrity and business ethics, including upholding all Mission Services policies. Requires a high level of experience with workplace adaptability and flexibility. No record or disclosure or criminal conviction within seven years from date of application that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior. Must provide proof of identification and eligibility to work in the United States of America. Preferred Experience working with people who have barriers to employment from various socio-economic, professional, and ethnic backgrounds preferred. Barriers to employment may include having low income, limited language skills, limited education, and felonies. Experience working with veterans preferred. Bilingual (English and Spanish) a plus. Environmental Factors Most job duties are performed in an office environment that has regulated temperatures. Physical Factors Must be able to lift/carry a minimum of up to twenty-five pounds. Must be able to push/pull a minimum of up to twenty-five pounds. Position is generally sitting, standing, or walking. Position requires extensive walking/movements to offices located distances from available parking.