Manager on Duty / Marketing Coordinator

Some casino/guest service experience is preferred but not required – upbeat personality, positive attitude and ability to learn are the most important qualities to perform this job.

Summary:

• Responsible for Guest Assistance and Managing the casino floor throughout their shift.
• Work with all departments and is responsible for any activities on property during their shift.
• Log shift events and numbers are regularly report to General Manager and other executives.
• Solve conflicts and disputes.
• Assist with casino promotions (like drawings and bingo) from start to finish (planning, preparation, execution, MC)
• Coordinate marketing efforts throughout the property
• Program player/marketing software (full training will be provided)
• Generate simple reports and write promotional rules (basic MS Word and Excel knowledge will be helpful)
• Be knowledgeable of and able to explain/promote all Casino and Marketing events
• Make guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Sign up and issue guests Player’s Cards.
• Answer incoming calls and transfer calls as needed.

Pioneer Crossing has to offer:

Paid Time Off

Employee Discounts

Full Medical/Dental/Vision Benefits

Employee Awards and Events

Education/Experience:

High School Diploma or GED equivalent preferred

Language Ability:

Must be able to communicate effectively in verbal and written English language

Math Ability:

Good math skills; ability to calculate money accurately

Certificates and Licenses:

Nevada Gaming Registration Card

Physical Requirements:

Ability to stand for extended periods of time

Reaching, bending, stretching, lifting up to 20lbs

Ability to work in a noisy, smoky casino environment

Ability to work in a small, confined, office-type setting

Knowledge/Skills:

Excellent organizational abilities

Ability to handle cash, calculate accurately, analyze, and account for cash and coin

Excellent Customer Service skills