Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting Job Description Job Title: Manager Field Applications Support HPLC, ICSP, TEA, DIA, EMEA - North Reports To: Senior Manager, Field Application Scientists, EMEA – North Career Band: 7 Job Track: Management Position Location: EMEA Number of Direct Reports : 5-8 Job Summary: Leads the full spectrum of field based Applications Support functions for HPLC, ICSP, TEA, and DIA product lines across Northern Europe (United Kingdom, Ireland, and the Nordic countries). The role is responsible for leading the regional Applications team and coordinating all related activities. Key responsibilities include planning, initiating, executing, and evaluating initiatives to achieve the goals of each product line—covering sales support, technical consultation, customer engagement, and product-focused training. Acts as a crucial component of the European Applications organization, ensuring efficient use of resources and effective knowledge sharing across regions. The position requires the incumbent to be located within the area of responsibility. Key Duties and Responsibilities: Leadership and Team Management: Lead and inspire the team to achieve their goals. Conduct annual performance reviews and gather feedback. Promote continuous learning and skill development. Cultivate a supportive and balanced work environment. Guide the team through change with a positive approach. Customer and Sales Support: Ensure high-quality support before and after sales. Collaborate with product and marketing teams. Manage pre- and post-sales activities using SFDC. Drive PPI initiatives to enhance business processes and boost customer satisfaction. Communication and Collaboration: Share successful project outcomes with European labs, experts, factory, and sales and marketing departments. Relay market insights and customer feedback to management and relevant teams. Develop a strong internal network and collaborate closely with sales managers, Customer Solution Center, and HR partners in the EMEA region. Developing plans and putting them into action: Develop strategies to support business priorities. Promote effective use of management tools (e.g., SFDC, R.A.D.A.R., Key Performance Indicators, PPI systems). Demonstrate ability to work independently and meet timelines and targets. Required Qualifications: Degree in Chemistry, Biochemistry, or related field. Proficient in Microsoft Office (Excel, Word, PowerPoint). Understanding of sales processes and systems, including SFDC. Strong verbal and written communication skills, effective across all levels and regions. Business-focused with a keen understanding of customer needs. Excellent organizational skills, able to prioritize multiple tasks. Direct or matrix management experience preferred. High proficiency in English; additional European languages are a plus. Willingness to travel frequently within the region and Europe. Valid driving license required. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.