Radisson Hotel Group is one of the
world's largest hotel groups with ten distinctive hotel brands, and more than
1,460 hotels in operation and under development in 95+ countries. The Group’s
overarching brand promise is Every Moment Matters with a signature Yes I Can!
service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment and
opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.
The
Global B2B Data Manager is a key member of the team responsible for
developing, implementing, and maintaining the global B2B client data strategy
for the Radisson Hotel Group to drive business insights, improve
decision-making, and support strategic initiatives. This individual must have a
deep understanding of data governance, data architecture and related systems
combined with strong analytical, problem solving and strategic thinking skills.
Responsibilities:
Strategic
Leadership:
- Contribute
to the development and execution of a comprehensive global B2B data
strategy aligned with the company’s business goals including B2B data
governance frameworks to ensure data quality, security, and compliance.
- Collaborate
with senior leadership to identify and prioritize data-driven
opportunities for business growth and efficiency.
Commercial
Data Management and Integration:
- Oversee
the integration of disparate B2B data sources into a cohesive and
accessible data infrastructure.
- Ensure
the implementation of data management best practices and standards across
all regions and departments.
- Collaborate
with Data Office to manage the lifecycle of B2B data assets, including
acquisition, storage, transformation, and disposal.
- Implement
processes for cleaning ongoing data to ensure it remains accurate and
reliable (stay clean).
- Develop
strategies to address and rectify issues with legacy data to bring it up
to current standards (get clean).
Analytics
and Insights:
- Translate
complex B2B data into actionable insights to support strategic
decision-making and operational improvements.
- Foster
a data-driven culture by promoting the use of data analytics and business
intelligence tools.
Team
Leadership and Development:
- Build
and mentor a high-performing commercial data team, fostering a culture of
collaboration and continuous improvement.
- Provide
ongoing training and professional development opportunities to team
members.
- Set
clear performance expectations and conduct regular performance reviews.
Innovation:
- Drive
innovation in data analytics and business intelligence through the
adoption of emerging trends and methodologies.
- Ensure
the scalability and reliability of data systems to support the company’s
growth.
Stakeholder
Engagement:
- Serve
as the primary point of contact for data-related matters with internal and
external stakeholders.
- Collaborate
with other Data Owners and stakeholders to ensure alignment and
integration of data initiatives.
- Support
the Data Champions and promote the Data Community Program across the
enterprise, including the Business Glossary and best practices.
Domain
Accountability:
- Be
accountable for the B2B data domain across RHG, ensuring consistency and
alignment with business objectives.
- Prioritize
commercial data needs in conjunction with the 5 Year Plan and support
resource and budget allocation for the domain.
- Apply
B2B data quality requirements, data definitions (metadata, glossary), and
data structures and hierarchies (references and master data).
- Manage
B2B data-related escalations and facilitate the resolution of critical
issues.
- Serve
as the gatekeeper of the consistency in the commercial data domain
glossaries and ensure their ongoing management.
- Allocate
domain’s data responsibilities to Commercial Business Data Champions.
- Perform
and maintain the RACI matrix for the specific domain, covering operational
activities, resource management, and budgeting.
Requirements:
· Minimum 3 years of experience
in data management, analytics, or a related field.
· Proven track record of delivering
data initiatives.
· High level understanding of
data governance, data architecture, and data privacy regulations (e.g., GDPR,
CCPA).
· Strong analytical and
problem-solving skills, with the ability to interpret complex data and generate
actionable insights.
· Excellent communication and
interpersonal skills, with the ability to influence and engage stakeholders at
all levels.
· Proficiency in data
management and analytics tools (e.g., SQL, Python, R, Alteryx, Power BI).
· Experience with cloud-based
data platforms and technologies (e.g., AWS, Azure).
Roles/Responsibilities
- Strategic Leadership
- Commercial Data Management and Integration
- Analytics and Insights
- Team Leadership & Development
- Technology & Innovation
- Stakeholder Engagement
- Domain Accountability