Job Profile As a key member of the Licensing team, the Licensing Support Officer works closely with Licensing Managers to support the active management of client contractual relationships by executing key administrative processes within the department. This role is responsible for executing essential administrative processes and ensuring clients receive exceptional service, timely information and support that enables customers to operate effectively and grow their business. Key accountabilities 1. First-Line Support Act as the initial point of contact for licensing-related queries and requests, ensuring timely and accurate responses. 2. Manage Pre-Approval Process Oversee the Information Supplier pre-approval workflow, maintaining compliance and efficiency. 3. Invoice Query Resolution Collaborate with Market Data clients and Finance teams to resolve invoice-related issues and reduce unpaid balances. 4. Deliver Training and Guidance Conduct training sessions on the MyMarketData platform and provide guided walkthroughs to assist clients with updates to Market Data Licensing agreements. 5. Project Management Monitor project trackers and action items from meetings and emails, ensuring projects remain on schedule and milestones are achieved by proactively following up with stakeholders. Knowledge, Skills, and Experience Required Experience A minimum of 2 years’ Market Data experience working within the financial industry, preferably within Market Data, procurement or client relationship management. Education & Knowledge Degree level education, preferably in Economics, Finance or related field. Working knowledge of Euronext products and services. Market Data experience is required. Skills Accountability & Quality Delivery Demonstrates a strong sense of ownership and commitment to delivering high-quality outcomes consistently. Analytical & Problem-Solving Skills Confident and proactive in identifying issues, analysing data, and implementing effective solutions. Attention to Detail & Accuracy Maintains precision in all aspects of work, ensuring compliance and minimizing errors. Time Management & Prioritization Effectively manages multiple priorities, balancing urgent tasks with long-term objectives while remaining flexible. Communication & Language Skills Excellent written and verbal communication skills; fluency in English is essential, and proficiency in additional languages is preferred to support a global client base. Euronext Values Unity • We respect and value the people we work with • We are unified through a common purpose • We embrace diversity and strive for inclusion Integrity • We value transparency, communicate honestly and share information openly • We act with integrity in everything we do • We don’t hide our mistakes, and we learn from them Agility • We act with a sense of urgency and decisiveness • We are adaptable, responsive and embrace change • We take smart risks Energy • We are positively driven to make a difference and challenge the status quo • We focus on and encourage personal leadership • We motivate each other with our ambition Accountability • We deliver maximum value to our customers and stakeholders • We take ownership and are accountable for the outcome • We reward and celebrate performance We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects. Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 1,930 listed issuers and around €6.3 trillion in market capitalisation as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs. For the latest news, go to euronext.com or follow us on Twitter (twitter.com/euronext) and LinkedIn (linkedin.com/euronext).