At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Lead PMO Business Intelligence Analyst to be part of making this happen. The Lead Program Management Operations & Business Intelligence Analyst is responsible for scaling the PMO & Product team operationally through process development, KPI/OKR frameworks, financial analyst insights, AI-enabled automation, and advanced analytics. This role combines operational excellence with data-driven and AI-powered insights to enable smarter decision-making, predictive reporting, and organizational efficiency. The ideal candidate will leverage tools such as Jira, Power BI, Salesforce, and AI platforms to automate workflows, generate executive insights, and enhance business performance visibility. LOCATION: Remote-United States, Remote-Canada, Hybrid-Eden Prairie-MN-US, Hybrid-Waterloo-ON-CA Primary Responsibilities and Duties Design, implement, and maintain scalable PMO processes and frameworks. Define, track, and present KPIs and OKRs across programs and business initiatives. Automate reporting and dashboards using AI/ML and analytics tools to reduce manual effort and improve transparency. Leverage AI-driven insights for predictive forecasting (e.g., adoption, feature performance, revenue impact). Partner with Product Management, Engineering, and Sales to provide adoption and performance updates with enhanced analytics. Analyze Salesforce (SFDC) opportunities and win rates, highlighting revenue and ARR contributions from new features, incorporating AI-based recommendations for pipeline health and growth. Build and maintain Power BI dashboards for executive reporting and program tracking. Drive cross-functional alignment through data-driven storytelling and AI-assisted report visualization. Act as a mentor and guide for PMO team members adopting new tools and processes. Minimum Qualifications Bachelor’s degree in Business, Data Analytics, Engineering, or related field 5+ years of experience in program management operations, analytics, or business analysis Proficiency with Power BI (or similar), Excel, Salesforce (SFDC), Aha!, Jira, Confluence, and AI-enabled analytics tools Proven experience developing processes, KPIs, and reporting frameworks with automation Preferred Qualifications Master’s degree (MBA or equivalent) Experience in SaaS or technology product organizations Hands-on experience with OKR tracking tools (e.g., WorkBoard, Ally, Oboard) Familiarity with program management frameworks (Agile, Water-Scrum-Fall, SAFe) Experience with AI automation platforms (e.g., Jira Scriptrunner, Python scripting or generative AI tools) Key Skills Program management process design & scaling KPI/OKR framework development Reporting automation (Power BI, Excel, SFDC, Aha!, Jira, Confluence, AI/ML platforms) AI-driven data analytics & business insights (predictive models, natural language insights, anomaly detection) Generative AI for executive reporting, presentations, and summarization Executive-ready presentation and communication skills Stakeholder management across C-level, Product, Engineering, Marketing, Services, Support, Sales, etc. Package insights in a way that wows executives and makes complex information instantly clear Data Storytelling & Executive Communication Ability to distill large amounts of project/portfolio data into a clear, concise narrative that aligns with strategic goals. Knows how to emphasize the so what (implications, impact, and recommended actions), not just the numbers. Can speak the language of executives – less jargon, more value-driven messaging. Visualization & Design Sense Strong command of BI tools (Power BI, Tableau, Looker, etc.) and presentation platforms (PowerPoint, Google Slides, etc.) to build dashboard and slides that feel polished, modern, and easy to grasp. Understands design principles (color theory, layout balance, whitespace, hierarchy) to make information visually appealing without clutter. Ability to brand presentations in a style that resonates with marketing-level polish (infographics, icons, charts, minimal text). Insight Prioritization & Simplification Knows how to cut through noise and spotlight only the 3-5 insights that matter most. Can craft a presentation flow that builds a story arc (problem -> insights -> impact -> decision), much like a pitch deck. Skilled in using comparison visuals (before/after, trends, benchmarks) to make insights memorable. Key Competencies Execution Oriented with AI-first mindset Strategic thinker with operational and analytical discipline Strong analytic and problem-solving ability leveraging AI/ML techniques where necessary Excellent cross-functional communication and influence skills Ability to balance structure with flexibility (adapt process to fit context) Results-driven, with focus on clarity, adoption, and automation at scale About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible time off and paid volunteer days RRSP and 401k match Training and career development programs Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. Security Requirements Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations. At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees. Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing recruiting@arcticwolf.com.