We’re looking for an experienced, people-focused Lead Admin to lead one of our dynamic teams at Smile City Dental in Toronto. This is an exciting opportunity for someone who thrives in a leadership role, enjoys creating smooth day-to-day operations, and genuinely cares about both the patient and team experience. As our Lead Admin, you’ll play a key role in the overall success of the clinic — ensuring exceptional patient care, supporting a high-performing team, and managing the business side of operations with efficiency and heart. You’ll work closely with the clinical team, support staff, and head office to keep things running smoothly and continue building a practice environment that feels respectful, inclusive, and growth-oriented. SCHEDULE: FULL-TIME WHAT WE OFFER: * Competitive Compensation * Comprehensive benefits package (including health & dental insurance and RRSP contribution) * Continuing education opportunities and professional development support * Supportive team environment focused on collaboration * Opportunities for career growth and advancement KEY RESPONSIBILITIES: * Daily Operations: Oversee scheduling, patient flow, and inventory management * Team Leadership: Manage front desk staff, provide training, and ensure top-tier customer service * Process Improvement: Develop and implement office policies to enhance efficiency and productivity * Collaboration: Work closely with clinical staff to optimize scheduling and treatment plans * Compliance: Ensure adherence to regulatory protocols, infection control, and patient confidentiality * Patient Relations: Address inquiries, complaints, and billing concerns in a professional and timely manner * Marketing Support: Assist in efforts to attract and retain patients QUALIFICATIONS: * 3 - 5 Years Previous experience in working in a Dental Practice * Strong leadership and communication skills, with the ability to motivate and inspire your team * Excellent organizational and multitasking abilities * Proficiency in dental software and office management systems * Knowledge of dental terminology, procedures, and regulatory requirements -------------------------------------------------------------------------------- We are an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace that welcomes applicants from all backgrounds. #HP01 We are an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.