IT - SCDOT - Client Technologies Technician - Entry

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Position: IT Customer Support Specialist III<\/span><\/b>
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Location: Columbia, SC<\/span><\/b> (Onsite)<\/b><\/span>
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Interview Process: 2 rounds, 1st will be virtual, 2nd will be onsite<\/span><\/b>
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Years of Exp: 05+Years<\/span><\/b>
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Contract Type: C2C\/W2<\/span><\/b>
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Duration: 12+ Months<\/span><\/b>
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Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.<\/span><\/b>
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Summary<\/span><\/b>
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We are seeking an experienced IT Customer Support Specialist III<\/b> to join the Desktop Support and Endpoint Support team. This role involves hands\-on technical support, workstation\/device builds, deployment of endpoints, troubleshooting hardware\/software issues, and ensuring smooth IT operations within an onsite environment.<\/span>
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Key Responsibilities<\/span><\/b>
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Daily Responsibilities<\/span><\/b>
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• Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM)<\/b>.<\/span>
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• Verify successful installation by ensuring:<\/span>
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  • BitLocker keys are stored in Active Directory<\/b> and Intune<\/b><\/span>
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  • MECM client is installed<\/span>
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  • Devices stay connected to the network for 2.5 hours<\/b> after build completion<\/span>
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  • Confirm all software listed on the build sheet is installed on every device.<\/span>
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  • Document all endpoints and associated equipment (desktops, laptops, tablets, docking stations, monitors, printers, scanners) in the IT Asset Management System.<\/span>
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  • Diagnose and resolve endpoint hardware\/software issues.<\/span>
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  • Record all work performed in the Help Desk ticketing system<\/b>.<\/span>
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  • Perform routine equipment maintenance, repairs, or coordinate vendor support when required.<\/span>
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  • Assist with removal, disposal, and documentation of obsolete equipment per guidelines.<\/span>
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    Monthly Responsibilities<\/span><\/b>
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    • Ensure backup tablets are connected to the network via patch cable to receive monthly patches.<\/span>
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    • Maintain backup tablets and iPads powered on and connected from the second Friday of each month until the following Wednesday at 12 PM<\/b>.<\/span>
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    • Log in using local accounts before powering down (as applicable).<\/span>
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      Required Skills<\/span><\/b>
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      • 4+ years<\/span><\/b> in desktop and networked systems support<\/span>
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      • Strong knowledge of desktops, laptops, tablets, printers, and scanners<\/span>
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      • 2+ years<\/span><\/b> in computer deployments, operation, and repair<\/span>
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      • 2+ years<\/span><\/b> in hardware & software installation<\/span>
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      • 2+ years<\/span><\/b> experience with Microsoft Endpoint Configuration Manager (MECM)<\/b><\/span>
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      • Experience supporting Microsoft Office Suite<\/b> (Outlook, Excel, PowerPoint, Word, Edge)<\/span>
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        Preferred Skills<\/span><\/b>
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        ·        <\/span><\/span><\/span>Experience with Help Desk ticketing systems<\/b><\/span>
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        ·        <\/span><\/span><\/span>Experience with Active Directory<\/b> or Intune<\/b><\/span>
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        ·        <\/span><\/span><\/span>Experience with NTS Network<\/span>
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        ​<\/span><\/span><\/b>
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