We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. KEY WORK OUTPUT AND ACCOUNTABILITIES OPERATIONAL EXCELLENCE Time Spent: 90% Operations and support Offer first line technical support for all Netcare Occupational Health users and customers Ensuring that all issues are actively managed through the Sigma call logging application Development of training programme for specified projects Compilation of required training material in alignment with project scope. First line support for all Netcare Occupational Health users including clients Support all Netcare Occupational Health software applications and systems Maintain desktop systems and associated equipment for Netcare sites. Provide technical support for desktop and related infrastructure environments. To assist in monitoring, troubleshooting and maintenance of all related IT systems. Assist on relevant projects as and when needed. Manage problems and incidents Ensure all incidents and requests for service are logged on the Helpdesk system. Manage all IT request via the Helpdesk system Work closely with 3rd party service providers to provide continuous service to business Ensure Helpdesk escalations are managed to completion Ensure support calls are resolved in timely, efficient and professional manner Following up and updating all logs in a timely manner as per Netcare group standards Resolve all logs and issues within SLA standards ensuring SLA is met. Maintenance Monitor all Netcare Occupational Health systems and escalate issues where maintenance or upgrades are required Ensure that all hardware is maintained in alignment with the Netcare standards. GROWING WITH PASSIONATE PEOPLE Time Spent: 10% Build and maintain stakeholder relationships Perform training and support with collaboration from the Netcare management teams. Work effectively with information technology providers Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of solutions Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial. Maintain customer intimacy and foster effective working relationships through building relationships with internal and external stakeholders Teamwork Actively participate as a member of a team to achieve goals. Personal and professional development Comply with the Netcare IT Internship Development Plan Active involvement in own professional development to maintain a satisfactory level of skill and knowledge Keep up to date with Netcare’s evolving policies and procedures Keep abreast of current research in the applicable discipline SKILLS PROFILE EDUCATION Essential Grade 12 or equivalent NQF 4 certificate IT Certification (Preferably related to training and support of software applications. Any of the above in the following disciplines: IT Training IT Support Software Development Preferred MCSE or MCSA WORK EXPERIENCE Preferred IT Application Support Experience Software Application Training Microsoft Office IT user support role including technical support KNOWLEDGE Essential Microsoft Operating Systems Highly developed PC literacy skills Training skills PHYSICAL REQUIREMENTS In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation. SKILLS (Non Managerial) Adaptability Maintain effectiveness when experiencing changes in work tasks or the environment and adjusting effectively to new work structures, processes or requirements. Exercise tolerance, patience and tact in dealing with people from a wide range of backgrounds and cultures. The ability to work well under pressure and flexibility in working hours. Building customer loyalty Effectively meeting customer needs, building productive customer relationships and taking responsibility for customer satisfaction and loyalty. Managing work Set high standards of performance by assuming the overall responsibility for the management of time and resources to ensure that work is completed efficiently. Quality orientation Produce work of high quality standards by accurately checking processes and tasks. Identify and understand problems and opportunities in order to take appropriate action and/or to resolve problems effectively. Work standards Set high standards of performance by taking accountability for the successful completion of assignments or tasks. Attention to detail Ensure that tasks are completed thoroughly and precisely. Utilise past experience and anticipate future details that may have to be taken into account in order to complete tasks and meet required standards. Ensure that systems are implemented to proactively prevent errors from occurring. Join the team that providing the best and safest care. We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity. The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing. Our recruitment process typically follows the following steps: Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview. Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks. Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful. Our story begins with our values and our behaviours. We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability. To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people. People who care for other people. Our Netcare people At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people. Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other.